Senior Business Operations Manager, Institutional Banking
1 month ago
DBS Bank is a leading financial institution that provides corporate customers with a full range of commercial banking products and services. Our commitment to our customers has cultivated long-standing relationships based on account relationship management, service differentiation, product development, and rigorous credit standards.
Job SummaryWe are seeking an experienced Senior Business Operations Manager to join our Institutional Banking team in Hong Kong. The successful candidate will be responsible for providing business management support, ensuring smooth collaboration with working partners, and enhancing the end-to-end processes of operation and service delivery to deliver high standards of customer experience.
Responsibilities- To ensure effective collaboration with working partners, including relationship managers, operation units, GTS, T&M, RMG, CBG, etc.
- To be responsible for the support of customer services in IBG.
- To monitor and enhance the end-to-end processes of operation and service delivery.
- To identify customer needs and formulate marketing/communication strategies.
- To support the team on ad-hoc projects and initiatives.
- Work closely with business partners to enhance the channel delivery platform to ensure quality customer journey and experience.
- Lead and monitor service quality through business process re-engineering and system enhancement.
- Have active and smooth communication with regional teams on areas such as annual customer survey, journeys, marketing events, etc.
- Support complaint analysis and reporting and identify enhancement opportunities for service/product improvements.
- Foster the change culture within Institutional Banking Group.
- Take charge of ad-hoc projects for Institutional Banking Group and COO Office.
- Degree holder in Business or related discipline.
- Minimum 7 years of relevant experience.
- Good grounding in general banking operations and services.
- Customer-oriented and passionate to succeed.
- Strong responsiveness and good problem-solving skills.
- Strong inter-personal and communication skills to work with various service partners.
- Good command of written and spoken English and Chinese.
- Proficiency in MS Word, Excel, and PowerPoint.
The estimated salary for this role is around $80,000 - $120,000 per annum, depending on experience. Benefits include health insurance, retirement plan, and opportunities for career growth and professional development.
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