Global Payments Expert, Institutional Operations

9 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Australia and New Zealand Banking Group Limited (ANZ) Full time

About the Role

This is a permanent, full-time opportunity for a Global Payments Expert to join our Institutional Operations team in Hong Kong.

As a key member of the team, you will be responsible for verifying payment and cash-related transactions, managing hub performance, supporting procedure/system change activities, proactively addressing potential risks, and implementing correspondent controls under payment and cash areas.

You will also support your line manager in different payment and cash-related projects, regulatory reporting, and third-party vendor management.

Responsibilities

  • Achieve cost control by increasing productivity and minimizing processing errors.
  • Closely monitor the quality of work provided by our service providers/operators and ensure they can deliver customer-satisfactory services by meeting all service level agreements with customers and stakeholders.
  • Demonstrate understanding and commitment to customer-centricity.
  • Position will involve monitoring payment and cash-related activities, building new or assisting in changing product processes as per business needs with proper risk control in place. Timely escalation of exceptional issues is required.
  • Provide training/guidance to team members on the process and control.
  • Collaborate with different teams for regulatory reporting.
  • Manage and coordinate with third-party vendors for delivery of services.
  • Need to have team spirit and lead the team to achieve overall performance targets.
  • Be able to identify and control unexpected risk exposure by fostering awareness and understanding of operational risk throughout the operation process.

Requirements

  • Knowledge of Accounting, Bills of Exchange, SWIFT payment, Chats, FPS Operational Risk, Reconciliation.
  • Strong working experience in banking industry.
  • Knowledge of HKICL procedures and HKMA policies.
  • Prior working experience in checker/monitor roles.

What You'll Bring

To succeed in this role, you will ideally bring a combination of skills and experience that align with the requirements listed above.

What We Offer

We offer a competitive salary of $120,000 - $180,000 per annum, depending on experience, plus additional benefits including access to health and wellbeing services, discounts on selected products and services from ANZ, and a range of flexible working arrangements.

Why Join Us

We are an organization that values diversity, inclusivity, and employee well-being. We strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work. If you're passionate about delivering exceptional results, growing your career, and making a meaningful impact, we encourage you to apply for this exciting opportunity.



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