Strategic Payment Fraud Risk Manager

6 days ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Career Opportunities at HSBC

HSBC offers a career path where you can make a real impression. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, our company provides opportunities, support, and rewards that will take you further.

About the Role

The role of Senior Manager - Payment Fraud is a high-calibre position within our team. As a key member, you will be responsible for designing and implementing a robust ASP payment and card fraud target operating model. Your expertise will support the Head of Fraud ASP WSB in being the contact point for ASP WSB relied-upon fraud controls, collaborating with Analytics to ensure fraud detection rules are effective and minimizing false positives.

This position will support both Commercial Banking as well as Global Banking. You will be required to use your banking knowledge and skills in payment fraud analysis to perform your day-to-day tasks and work closely with the regional and global fraud teams, the front line, and 2LOD.

Key Responsibilities

  • Act as a subject matter expert for Payment Fraud Risk and contribute to highlighting common issues, risks, and best practices by working with the business and risks teams in the first and second line of defense.
  • Coordinate with WPB Fraud Management, WSB Analytics, Global Fraud, and offshore teams for ongoing process and infrastructure enhancement and build out of robust payment fraud detection to ensure that WSB customers are protected.
  • Lead the Triage of Threat Meetings (for Payment Fraud) under the Global and Local External Fraud Playbooks and provide periodic presentations to a wide range of stakeholders.
  • Engage in special projects including but not limited to independent reviews, design, and implementation of fraud controls in digital onboarding journeys.
  • Act as the regional point of contact for the frontline on Payment Fraud matters.
  • Provide regional feedback to Global Wholesale Fraud Risk team and recommend improvements to process, procedure, and methodologies.
  • Provide regular updates and present to regional and global governance forums.
  • Influence and promote effective control management of fraud risks.

Requirements

  • Extensive broad-based banking experience in Commercial banking and Global banking Payment Fraud management and/or business risk consulting background.
  • Ability to work independently, often in situations with ambiguities, and with less-than-completed set of information, able to apply critical thinking to make robust risk-based decisions.
  • Excellent written and spoken communication skills; an ability to communicate with impact and deliver clear presentations independently.
  • Ability to independently plan, design, and execute on projects that often require short delivery times to high-profile audiences.
  • Strong payment and/or card fraud experience required with in-depth knowledge of emerging payment fraud risk trends would be an advantage.

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