Cards and Lending Fraud Control Specialist

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

A Career with Hang Seng Bank

Hang Seng is committed to delivering exceptional service. Our people are our most valuable asset, playing a vital role in enhancing our performance for customers and providing best-in-class products and services.

We seek high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.

WPB Chief of Staff

The WPB Chief of Staff function adds strength to the management team as it drives business strategy formulation and performance management. The team supports businesses to grow revenues and profitability while meeting de-risking objectives and maintaining an effective risk management framework.

Key responsibilities cover:

  • Formulating, agreeing, and implementing strategic plans for the business.
  • Transforming and managing cost structures to future-proof the bank.
  • Risk governance to support the management team in risk oversight and decision-making.
  • Providing oversight of fraud management and operations activities.

You will have great exposure to key business risks and opportunities. With experience and knowledge, you will manage and coordinate cross-business activities in WPB, including interacting with and influencing management teams across countries, regulators, and other stakeholders.

All processes, functions, and services within the business will be aligned to group policy and local regulations. You will join a large team working together to inspire and engage people, develop and communicate purpose-led visions, and create an inclusive, high-performing, customer-centric culture.

We are currently seeking a professional to join our department as Cards and Lending Fraud Control Manager.

Principal Responsibilities

  • Brainstorming, developing, promoting, delivering, post-implementation reviewing, and evergreening relevant fraud controls mechanisms, answering user queries and challenges, and applying them in fraud cases.
  • Providing professional fraud insights to all business lines, departments, products, and services.
  • Supporting line managers and the Head of Fraud Management in understanding, managing, responding, echoing, explaining, and promoting cards and lending fraud-related issues, including systems, procedures, and risk appetite enhancements or changes to reduce and prevent fraudulent activities.
  • Supporting line managers and the Head of Fraud Management in managing and promoting the latest regulatory and bank requirements in cards and lending fraud strategy development and strengthening upon internal agreement, working closely with Fraud Mitigation and Fraud Intelligence & Liaison members internally.
  • Working closely with 2LOD and relevant departments for effective implementation of new fraud prevention strategies, guidelines, and procedures.
  • Responding to flash fraud attacks, working with the wider business to design, develop, and implement required fraud controls with a focus on driving excellent customer experiences.
  • Staying up-to-date with the latest regulatory requirements in force.
  • Ensuring benefits from change are clearly tracked and fed into AOP planning.
  • Representing the Head of Fraud at industry meetings.

Requirements

  • University graduate or above.
  • Professional knowledge of understanding, managing, responding, echoing, explaining, and promoting cards and lending fraud-related issues.
  • 3 to 8 years' closely related experience in banking and payment fraud controls for financial sectors or relevant working fields.
  • Proficiency in both English and Chinese.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

An estimated salary for this position is around HK$800,000 - HK$1,200,000 per annum, depending on experience and qualifications.

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