Senior Officer, Card Security Expert

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

About Dah Sing Group

The Dah Sing Financial Group is a leading financial services organization in Hong Kong offering banking, insurance, and other related services through its extensive network of over 70 branches. We focus on delivering high-quality customer experiences.

Our core values include caring, teamwork, and progressiveness. We acknowledge the uniqueness of each individual's talents but emphasize that everyone shares a capacity for growth. Our goal is to cultivate a culture that fosters pride in achievement beyond just a job role, creating an environment where individuals can be their authentic selves.

We are seeking a skilled Senior Officer, Card Security Expert to actively and independently address fraud prevention cases involving credit cards. This role will involve contacting internal and external parties, as well as card associations, regarding fraud-related matters.

Main Responsibilities:

  • Review and update the fraud prevention and investigation process to ensure adequate measures align with market requirements, minimizing potential financial losses.
  • Handle fraud prevention by analyzing and recommending new trends, taking timely and professional actions to minimize loss.
  • Perform User Acceptance Testing (UAT) for system enhancements.
  • Maintain ongoing monitoring of merchants' acquiring transactions, follow up with investigations, and take necessary actions.

Requirements:

  • A university graduate with at least two years of relevant experience.
  • Sound knowledge of Credit Card Fraud is required.
  • Knowledge of Credit Card Dispute Rules & Regulations, Visa Risk Manager (VRM), and Mastercard Decision Intelligence (DI) would be advantageous.
  • Proficiency in spoken and written English and Chinese is essential.
  • Candidates holding the Certified Banker qualification may have an advantage.

Earn HKD 60,000 - 80,000 per annum, depending on experience and qualifications.


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