Global Payments and Fraud Risk Management Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Dior Full time

About the Role

We are seeking a highly skilled Global Payments and Fraud Risk Management Specialist to join our team in Hong Kong.

As a key member of our Client Services Center, you will play a critical role in optimizing performance in the full Payment & Fraud value chain for the APAC market.

The ideal candidate will have over 7 years of relevant experience in retail or customer services sectors, with a strong understanding of risk management principles and practices.

You will work closely with our central Payment & Fraud team to explore sales opportunities and drive the global roadmap, reviewing payment status and processes to identify optimization potential.

Key Responsibilities

  • Focus on E-commerce transactions in different regions to lead fraud operations strategic planning, monitoring, and execution.
  • Review and evaluate irregular or suspicious transactions to reduce operational risk and prevent loss.
  • Assess and maintain fraud analysis models to improve efficiency and effectiveness of company control systems.
  • Manage all local providers in charge of payment processing, chargebacks, and fraud management in collaboration with central payment & fraud team.
  • Oversee ongoing risk or fraud-related activities and provide updates to relevant business and payment stakeholders.
  • Identify weaknesses in current control processes and recommend enhancements to mitigate fraud risk while balancing client experience and operational impacts.
  • Maintain strong partnerships with Finance, Client Services Center, and E-Commerce to ensure seamless omni-channel approach and execution.
  • Analyze trends in key performance indicators, explain variances, and recommend remedial actions to central and local business teams.
  • Support the implementation of new processes and software solutions related to payment fraud prevention/detection and payments.
  • Resolve escalated complaints and sensitive cases, turning them into positive outcomes in line with brand standards and local regulations.

About You

  • University degree in Accountancy, Finance, Risk Management, or a business-related discipline.
  • Over 7 years of relevant experience in retail or customer services sectors.
  • Strong knowledge of risk management principles and practices.
  • Proficient in Excel and data analytical skills.
  • Ability to work in a time-sensitive environment and prioritize tasks effectively.
  • Excellent communication and interpersonal skills.

Salary:$120,000 - $180,000 per annum.



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