Cards and Lending Fraud Control Manager

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Job Title: Cards and Lending Fraud Control Manager

Hang Seng Bank is seeking a highly skilled and experienced professional to join our team as a Cards and Lending Fraud Control Manager. This role is responsible for developing and implementing effective fraud controls mechanisms to prevent and detect fraudulent activities in the bank's cards and lending operations.

Key Responsibilities:
  • Develop and implement fraud prevention strategies to reduce and prevent fraudulent activities
  • Provide professional fraud insights to business lines, departments, and products to enhance risk management and compliance
  • Support the line manager and Head of Fraud Management in managing and promoting cards and lending fraud related issues
  • Work closely with Fraud Mitigation, Fraud Intelligence & Liaison members, and 2LOD to implement new fraud prevention strategies and guidelines
  • Support the response to flash fraud attacks and design, develop, and implement required fraud controls to drive excellent customer experiences
  • Stay up-to-date with the latest regulatory requirements and ensure benefits from changes delivered into the business are clearly tracked and fed into AOP planning
Requirements:
  • University graduate or above
  • Professional knowledge of understanding, managing, responding, echoing, explaining, and promoting all cards and lending fraud related issues
  • 3 to 8 years' closely related experience in banking and payment fraud controls for financial sectors or proved experience in relevant working fields
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Hang Seng Bank offers a dynamic working environment, good career development opportunities, and competitive compensation packages. If you are a high-caliber professional with a passion for risk management and compliance, we encourage you to apply for this exciting opportunity.



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