Senior Lending Products Manager

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Unlock Your Potential in HSBC's Consumer Assets Team

Are you a high-calibre professional looking for a challenging role that can take your career to the next level? We're seeking a talented individual to join our Consumer Assets team as a Manager, Unsecured Lending Products.

Key Responsibilities:
  • Develop and implement strategies to enhance Credit Card and Personal Loan Servicing, ensuring a smooth customer experience and satisfactory delivery.
  • Coordinate and manage enhancements to sharpen our market-leading position in Credit Card and Personal Loan, while maintaining cost-effectiveness.
  • Manage Credit Card Servicing complaint, dispute, and fraud cases escalations, and handle high-level incident handling.
  • Ensure regulatory compliance and audit directives are met, reviewing and coordinating initiatives to streamline journeys and reduce costs.
  • Support Credit Card overall business strategies to achieve business targets.
Requirements:
  • Degree holder with relevant working experience in Credit Card or Personal Loan management.
  • Proven experience in project management, with a high degree of personal drive and resilience.
  • Able to work with stakeholders from various functions and disciplines to drive business outcomes.
  • Excellent problem-solving and analytical skills, with creative and critical thinking.
  • Strong understanding across different business units in Wealth and Personal Banking.
  • Strong knowledge in compliances and regulatory requirements.

At HSBC, we're committed to building a culture where all employees are valued, respected, and opinions count. We offer a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.



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