Cards and Lending Fraud Control Specialist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Job Title: Cards and Lending Fraud Control Manager

Hang Seng Bank is seeking a high-caliber professional to join our department as a Cards and Lending Fraud Control Manager.

Key Responsibilities:
  • Develop and implement effective fraud controls mechanisms to prevent and detect financial crimes.
  • Provide professional fraud insights to business lines, departments, and products to enhance risk management and compliance.
  • Support the line manager and Head of Fraud Management in understanding, managing, and responding to cards and lending fraud-related issues.
  • Work closely with Fraud Mitigation, Fraud Intelligence & Liaison members, and 2LOD to implement new fraud prevention strategies and guidelines.
  • Support the response to flash fraud attacks and design, develop, and implement required fraud controls to drive excellent customer experiences.
  • Stay up-to-date with the latest regulatory requirements and ensure benefits from changes are clearly tracked and fed into AOP planning.
Requirements:
  • University graduate or above.
  • Professional knowledge of understanding, managing, responding, echoing, explaining, and promoting all cards and lending fraud-related issues.
  • 3 to 8 years' closely related experience in banking and payment fraud controls for financial sectors or proved experience in relevant working fields.
  • Proficiency in both English and Chinese.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

Hang Seng Bank is committed to service excellence and seeks to attract high-caliber talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.



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