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Cards and Lending Fraud Control Manager
2 months ago
About Hang Seng Bank
Hang Seng Bank is a leading financial institution committed to delivering exceptional service and innovative solutions to its customers. Our team is dedicated to fostering a dynamic and inclusive work environment that encourages collaboration, creativity, and growth.
WPB Chief of Staff Role
The WPB Chief of Staff plays a vital role in driving business strategy and performance. As a key member of the management team, you will support the formulation, implementation, and monitoring of business plans, ensuring alignment with group policy and local regulations.
Key Responsibilities
- Support the development and implementation of strategic plans to drive business growth and profitability.
- Lead cost structure transformation and management to future-proof the bank.
- Provide risk governance and oversight to support the management team in risk decision-making.
- Oversee fraud management and operations activities to ensure effective risk mitigation.
Key Performance Indicators
- Develop and implement effective fraud prevention strategies to reduce and prevent fraudulent activities.
- Provide professional fraud insights to business lines, departments, and products to inform risk management decisions.
- Support the line manager and Head of Fraud Management in managing and promoting cards and lending fraud-related issues.
- Collaborate with 2LOD and relevant departments to implement new fraud prevention strategies and guidelines.
Requirements
- University graduate or above.
- Professional knowledge of understanding, managing, responding, echoing, explaining, and promoting all cards and lending fraud-related issues.
- 3 to 8 years' experience in banking and payment fraud controls for financial sectors or relevant working fields.
- Proficiency in both English and Chinese.
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
