Manager of Fraud Prevention in Lending and Card Services

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Join HSBC for a Rewarding Career

HSBC is dedicated to delivering exceptional service. Our employees are our greatest asset, playing a crucial role in enhancing our performance for clients and providing top-tier products and services. We aim to attract talented individuals by offering a vibrant work environment, ample career development opportunities, and competitive compensation packages.

Role Overview

The Fraud Control Manager for Cards and Lending will be integral to our management team, contributing significantly to the development of business strategies and overseeing performance metrics. This role supports revenue growth and profitability while ensuring compliance with risk management protocols. Key responsibilities include:

  • • Formulating, agreeing upon, and executing strategic plans for the business.
  • • Transforming and managing cost structures to ensure the bank's future resilience.
  • • Overseeing risk governance to assist the management team in risk assessment and decision-making.
  • • Providing oversight for fraud management and operational activities.

As a member of the team, you will gain significant exposure to managing key business risks and opportunities. With the necessary experience and knowledge, you will coordinate cross-business activities, engaging with and influencing management teams across various regions, regulators, and stakeholders. Your goal will be to ensure that all processes, functions, and services within the business align with group policies and local regulations. You will collaborate with a large team dedicated to inspiring and engaging individuals, developing a purpose-driven vision, and fostering an inclusive, high-performing, customer-centric culture.

Key Responsibilities

  • Develop and enhance fraud control mechanisms, including brainstorming, promoting, delivering, and reviewing implementations, while addressing user queries and challenges related to fraud cases.
  • Serve as the primary source of professional fraud insights for all business lines and departments.
  • Assist the line manager and Head of Fraud Management in understanding and addressing all issues related to cards and lending fraud, including systems, procedures, and risk appetite adjustments to mitigate fraudulent activities.
  • Collaborate with the line manager and Head of Fraud Management to manage and promote the latest regulatory and bank requirements in fraud strategy development.
  • Work closely with relevant departments to ensure effective implementation of new fraud prevention strategies and guidelines.
  • Respond to any urgent fraud incidents by collaborating with the wider business to design and implement necessary fraud controls, focusing on delivering excellent customer experiences.
  • Stay updated on current regulatory requirements.
  • Ensure that the benefits of any changes implemented are tracked and integrated into annual planning.
  • Represent the Head of Fraud at industry meetings.

Requirements

  • University degree or higher.
  • Professional knowledge in managing and promoting issues related to cards and lending fraud.
  • 3 to 8 years of relevant experience in banking and payment fraud controls or related fields.
  • Proficiency in both English and Chinese.
  • Strong sense of ownership and a service-oriented mindset to ensure efficient customer service processes.

Explore and connect with us to learn more about career opportunities at HSBC.

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