Fraud Control Manager for Cards and Lending

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Join HSBC for a Rewarding Career

HSBC is dedicated to delivering exceptional service. Our employees are our greatest asset, playing a crucial role in enhancing our performance for clients and providing top-tier products and services. We aim to attract talented individuals by offering a vibrant work environment, ample career advancement opportunities, and competitive compensation packages.

Role Overview

The Fraud Control Manager function is integral to our management team, contributing significantly to the development of business strategies and the oversight of business performance. This role supports the organization in increasing revenues and profitability while adhering to de-risking objectives and maintaining a robust risk management framework. Key responsibilities include:

  • • Assisting in the formulation, agreement, and execution of strategic plans for the organization.
  • • Transforming and managing cost structures to ensure the bank's future resilience.
  • • Overseeing risk governance to aid the management team in risk assessment and decision-making.
  • • Providing oversight of fraud management and operational activities.

As a member of the Fraud Control team, you will gain valuable exposure to managing key business risks and opportunities. With the necessary experience and knowledge, you will coordinate cross-business activities, engaging with and influencing management teams across various regions, regulators, and other stakeholders. Your efforts will ensure that all processes, functions, and services within the organization align with group policies and local regulations. You will collaborate with a large team focused on inspiring and engaging individuals, developing and communicating a purpose-driven vision, and fostering an inclusive, high-performing, customer-centric culture.

We are currently seeking a high-caliber professional to join our department as Fraud Control Manager for Cards and Lending.

Key Responsibilities

  • Lead the development, promotion, implementation, and continuous improvement of fraud control mechanisms, addressing user inquiries and challenges related to fraud cases.
  • Serve as the primary source of professional fraud insights for all business lines and departments.
  • Assist the line manager and Head of Fraud Management in understanding and addressing all cards and lending fraud-related issues, including system enhancements and risk appetite adjustments to mitigate fraudulent activities.
  • Collaborate with the line manager and Head of Fraud Management to ensure compliance with the latest regulatory and bank requirements in fraud strategy development.
  • Work closely with relevant departments to effectively implement new fraud prevention strategies and guidelines.
  • Respond to any immediate fraud threats by collaborating with the broader business to design and implement necessary fraud controls, prioritizing excellent customer experiences.
  • Stay informed about current regulatory requirements.
  • Ensure that the benefits of any changes implemented are tracked and integrated into annual planning.
  • Represent the Head of Fraud at industry meetings.

Requirements

  • University degree or higher.
  • Strong professional knowledge in managing and promoting cards and lending fraud-related issues.
  • 3 to 8 years of relevant experience in banking and payment fraud controls or related fields.
  • Proficiency in both English and Chinese.
  • A strong sense of ownership and a service-oriented mindset to ensure efficient customer service processes.

Explore and connect with us to stay updated on the latest career opportunities at HSBC.

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