Senior Manager, Merchant Acquiring Fraud Risk Expert

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Job Title: Senior Manager, Merchant Acquiring Fraud Risk

HSBC is seeking a highly skilled Senior Manager to lead our Merchant Acquiring Fraud Risk team. As a key member of our Wholesale Business Risk team, you will be responsible for developing and implementing strategies to minimize and mitigate fraud risk impacts to the Acquirer and Merchants.

Key Responsibilities:
  • Build and lead a high-performing team to manage fraud risk, including strategy, analytics, and operations.
  • Develop and maintain relationships with internal customers, stakeholders, and external partners to ensure effective communication and collaboration.
  • Drive end-to-end management of fraud risk, including strategy, analytics, and operations, to ensure compliance with regulatory requirements and Card scheme rules.
  • Represent Fraud Risk Management in interactions with the DMS Product Team, Business Stakeholders, IT, and Risk Stewards in the Second Line of Defence.
  • Work with Financial Crime Investigations and Business Stakeholders to deal with fraud incidents, minimize losses, and address remedial actions.
  • Develop and maintain a suite of risk and control management information to understand risks, trends, and deliver governance and reporting requirements.
Requirements:
  • Extensive management experience of key fraud threats impacting Merchant Acquiring, including new and emerging threats.
  • Strong knowledge and application of relevant Card scheme rules, regulatory requirements, and 3D Secure protocol.
  • Strong stakeholder management and influencing skills, complemented by interpersonal and communication skills.
  • Ability to lead and motivate staff, employing appropriate management styles.
  • Evidence of acting in a 'trusted advisor' capacity to deliver challenge and sound opinion, including provision of impactful solutions.

HSBC is committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.



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