Head of Portfolio Management and Payment Expert

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Unlock Your Potential as a Portfolio Management and Payment Expert

Hang Seng Bank is committed to excellence in service. Our people are our most valuable asset, driving our efforts to enhance performance for customers and deliver best-in-class products and services. We seek high-calibre talent to offer a dynamic working environment, good career development opportunities, and competitive compensation packages.

Key Responsibilities
  • Develop robust business plans and pricing strategies to accelerate growth in unsecured lending, domestic and international payment volume, product profitability, risk-adjusted returns, and market share.
  • Drive the development of new product features, digital capabilities, sales channels, and innovations to strengthen loan-on-card, personal loans, and payment propositions, and enhance customer experience.
  • Steer the design and development of customer-led loan origination and payment journeys and drive digitalization of transactions.
  • Devise insight-led acquisition, usage, and retention strategies to grow and sustain relationships with strategic segments throughout the customer lifecycle.
  • Collaborate with Risk on credit risk and opportunities management, such as reviewing underwriting criteria, evaluating and balancing risks taken and revenue generated.
  • Lead partnership management and maintain collaborative relationships with clients, merchants, and partners within the payment ecosystem.
Requirements
  • Over 15 years of relevant experience in unsecured lending or payments and transactional banking products or similar product and service management within retail banking.
  • Experience of product management, organizational leadership, and commercial management of transactional banking products.
  • Strong technical knowledge of retail banking products and market/industry review for strategy formulation.
  • Demonstrate change leadership and strategic focus with a strong Growth Mindset and passion to champion change and promote innovation.
  • Strong customer-centricity focus to deliver market-leading products, services, and experience to targeted customers.
  • Highly effective navigation within a complex matrix environment, governance standards, and regulatory context with agile ways of working and strong engagement with different levels of internal and external stakeholders.
  • Strong track record in orchestrating and leading strategy development, business planning, and implementations across multiple business and functional stakeholders to successful completion.
  • Seasoned people leadership to engage, motivate, and develop a diverse team; drive a strong performance culture with clear aligned direction; build a talent pipeline and business bench strength.
  • Strong outcomes focus with adaptability, sound judgment, and business insights in decision-making, and accountability in delivery.
  • University degree in Investment, Business Administration, Banking and Finance, or related disciplines.
  • Proficiency in both English and Chinese.

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit our website for details.

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