Head of Portfolio Management and Payment Leader

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Unlock Your Potential with Hang Seng Bank Limited

A Career with Hang Seng Bank Limited
Hang Seng Bank Limited is committed to delivering exceptional service excellence. Our people are our most valuable asset, and we strive to create a dynamic working environment that fosters growth, development, and innovation. We seek talented professionals who share our passion for excellence and are eager to make a meaningful impact.

We are currently seeking a high-caliber professional to join our team as Head of Portfolio Management and Payment. This is an exceptional opportunity to lead our efforts in driving business growth, developing innovative solutions, and delivering best-in-class products and services.

Key Responsibilities
  • Develop and implement robust business strategies to accelerate growth in unsecured lending, domestic and international payment volume, product profitability, risk-adjusted returns, and market share.
  • Drive the development of new product features, digital capabilities, sales channels, and innovations to strengthen loan-on-card, personal loans, and payment propositions, and enhance customer experience.
  • Lead the design and development of customer-led loan origination and payment journeys and drive digitalization of transactions.
  • Design and implement insight-led acquisition, usage, and retention strategies to grow and sustain relationships with strategic segments throughout the customer lifecycle.
  • Collaborate with Risk on credit risk and opportunities management, including reviewing underwriting criteria, evaluating and balancing risks taken and revenue generated.
  • Lead partnership management and maintain collaborative relationships with clients, merchants, and partners within the payment ecosystem.

Requirements
  • Over 15 years of relevant experience in unsecured lending or payments and transactional banking products or similar product and service management within retail banking.
  • Experience in product management, organizational leadership, and commercial management of transactional banking products.
  • Strong technical knowledge of retail banking products and market/industry review for strategy formulation.
  • Demonstrate change leadership and strategic focus with a strong Growth Mindset and passion to champion change and promote innovation.
  • Strong customer-centricity focus to deliver market-leading products, services, and experience to targeted customers.
  • Highly effective navigation within a complex matrix environment, governance standards, and regulatory context with agile ways of working and strong engagement with different levels of internal and external stakeholders.
  • Strong track record in orchestrating and leading strategy development, business planning, and implementations across multiple business and functional stakeholders to successful completion.
  • Seasoned people leadership to engage, motivate, and develop a diverse team; drive a strong performance culture with clear aligned direction; build a talent pipeline and business bench strength.
  • Strong outcomes focus with adaptability, sound judgment, and business insights in decision-making, and accountability in delivery.
  • University degree in Investment, Business Administration, Banking and Finance, or related disciplines.
  • Proficiency in both English and Chinese.

If you are interested in exploring other opportunities at Hang Seng Bank Limited, please visit www.hangseng.com/careers/ for details.

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