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Branch Operations Supervisor
2 months ago
As a key member of the branch management team, you will report directly to the Branch Manager and the Retail Operations & Control Department. Your primary responsibility will be to ensure that all branch activities adhere to established protocols while delivering exceptional customer service.
Key Responsibilities:
- Oversee the daily operations of the retail branch, ensuring efficient counter services.
- Ensure compliance with standard operating procedures and regulatory requirements.
- Maintain the security and safety of the branch premises.
- Provide training and support to branch personnel on operational matters, addressing any exceptions or adjustments as needed.
- Assist in managing staff schedules and participate in performance evaluations and coaching for branch operations staff.
- Engage in cross-selling banking products to enhance customer satisfaction.
Qualifications and Skills:
- A degree with a minimum of 5 years of relevant experience, or secondary education with at least 8 years of experience, including 2 years in a supervisory role.
- Comprehensive understanding of retail banking operations and security measures.
- Excellent interpersonal and communication abilities.
- Capability to work autonomously and thrive under pressure.
- Proficient in both written and spoken English and Chinese.
Applicants with less experience may be considered for the role of Assistant Customer Services Manager.