IT Service Delivery Professional
4 weeks ago
About the Job
We are seeking a highly skilled IT Service Delivery Professional to join our team in Lantau, Hong Kong on a 3-month contract basis.
The successful candidate will be responsible for providing exceptional technical support services to our clients. Key responsibilities include:
- Responding to service requests in a timely manner
- Maintaining and troubleshooting desktop hardware and software issues
- Providing remote support via TeamViewer and delivering IMAC services as required
- Participating in standby services to ensure seamless support coverage
- Ensuring compliance with application support procedures and SLAs
- Managing inventory updates and spare parts logistics
- Accompanying vendors as necessary
- Escalating issues promptly based on established procedures
- Fostering effective communication with users and support teams
- Delivering skills training on MS Windows 8 and MS Office applications
Requirements and Qualifications
To succeed in this role, you will require:
- A diploma or higher in Computer Science, Information Technology, or a related field
- At least 2 years of relevant experience
- Excellent written and oral communication skills in English and Chinese
Salary Range: HKD $38,000 - HKD $50,000 per month
Location: Lantau, Hong Kong
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