IT Service Delivery Professional

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

About the Job

We are seeking a highly skilled IT Service Delivery Professional to join our team in Lantau, Hong Kong on a 3-month contract basis.

The successful candidate will be responsible for providing exceptional technical support services to our clients. Key responsibilities include:

  • Responding to service requests in a timely manner
  • Maintaining and troubleshooting desktop hardware and software issues
  • Providing remote support via TeamViewer and delivering IMAC services as required
  • Participating in standby services to ensure seamless support coverage
  • Ensuring compliance with application support procedures and SLAs
  • Managing inventory updates and spare parts logistics
  • Accompanying vendors as necessary
  • Escalating issues promptly based on established procedures
  • Fostering effective communication with users and support teams
  • Delivering skills training on MS Windows 8 and MS Office applications

Requirements and Qualifications

To succeed in this role, you will require:

  • A diploma or higher in Computer Science, Information Technology, or a related field
  • At least 2 years of relevant experience
  • Excellent written and oral communication skills in English and Chinese

Salary Range: HKD $38,000 - HKD $50,000 per month

Location: Lantau, Hong Kong



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