Network Operations Center Manager
1 month ago
Classy Wheeler Limited is a leading telecom carrier and IT solutions company seeking an experienced Network Operations Center Manager to oversee the day-to-day operations of our NOC and support managed service customers.
Job Overview- We offer a competitive salary range of $80,000 - $120,000 per annum, depending on experience.
- The ideal candidate will have a strong technical background in managing networks and ICT systems, as well as excellent problem-solving and analytical skills.
We are looking for a highly motivated and customer-focused individual who can work effectively under pressure to deliver high-quality managed services to our customers. The successful candidate will be responsible for monitoring and maintaining our managed network systems and infrastructure, ensuring maximum uptime and availability.
Key Responsibilities:- Oversee the day-to-day operations of the NOC and support managed service customers;
- Work with internal teams, vendors, and customers to deliver high-quality managed services;
- Ensure the managed network system and infrastructure are functioning effectively and efficiently;
- Monitor and maintain the managed network system and infrastructure to ensure maximum uptime and availability;
- Maintain high levels of customer satisfaction and service availability;
- Respond quickly and effectively to network issues and incidents;
- Develop and implement processes and procedures to continuously improve network operations;
- Provide regular reports on network performance and availability to internal parties and customers.
- Degree / Higher Diploma holder in Computer Science, Computer Studies, Information Technology, Information System or related disciplines;
- Minimum 8 years relevant experience in supporting managed service projects or in-house IT support or Network Operation Center (NOC);
- Good technical knowledge in various brands of ICT products and solutions such as Cisco, Juniper, Fortinet, Microsoft Windows Server, etc.;
- Familiar with ITIL IT Service Management framework;
- Advantage to holder of professional certifications such as ITIL, MCSE, CCNP, etc.;
- Strong problem-solving and analytical skills;
- Good customer service and interpersonal skills;
- Self-motivated, customer-oriented and able to work under pressure;
- Proficiency in spoken and written English.
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