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Data Center Operations Specialist

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Snaphunt Full time

About the Role

This Data Center Operations Specialist position is an exciting opportunity to join a leading global Information Technology and Services Company.

Job Summary

We are seeking a highly skilled and experienced Data Center Operations Specialist to provide top-notch support for data center equipment, including servers, backup systems, storage devices, and network equipment.

Duties and Responsibilities

  • Data Center Support
  • Provide touch support for data center equipment, ensuring optimal performance and uptime.
  • Perform hands-on tasks such as inventory capture, logistics support, portable storage media management, shipping/receiving, and asset tagging/barcoding.
  • Cable Management and Network Patching
  • Conduct network cable testing, patching, and end-to-end network patching to ensure seamless connectivity.
  • Disaster Recovery and Incident Management
  • Participate in disaster recovery testing and maintain timely communication on issue status and resolution.
  • Update tickets for all reported incidents and troubleshoot network connectivity issues using diagnostic tools.
  • Project-Based Support
  • Provide project-based support as requested by clients, ensuring timely delivery and high-quality results.
  • Inventory Management and Audits
  • Manage inventory, insertion, collection, and reconciliation of tapes in storage libraries.
  • Conduct annual audits of offsite tape storage vendors' inventory.

Requirements and Qualifications

  • Languages
  • Business Level English and Japanese (N3 Minimum) to effectively liaise with stakeholders.
  • Technical Skills
  • Experience in data center operations and equipment maintenance.
  • Knowledge of network infrastructure and troubleshooting methodologies.
  • Familiarity with inventory management and logistics procedures.
  • Soft Skills
  • Ability to work independently and in a team environment.
  • Strong communication and customer service skills.

Benefits and Perks

Our company offers excellent career development opportunities, flexible working arrangements, and a competitive salary package. We also provide training and guidance to help you excel in your role.

Salary

The estimated salary for this position is $80,000 - $110,000 per year, depending on experience.