Cloud Data Center Operations Specialist

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Equinix Full time

As a key member of our operations team, you will play a vital role in ensuring the smooth operation of our world-class data centers. Our company, Equinix, is the digital infrastructure company that operates over 250 data centers across the globe.

We are passionate about further evolving the areas of software development, software and network architecture, network operations and complex cloud and application solutions. A career at Equinix means constant opportunities to learn new skills and grow in new directions.

This role provides day-to-day support for the operation of our EQUINIX world-class Data Centre. We welcome candidates from non-data center industries as well, with comprehensive training plans in place for less experienced individuals.

Job Responsibilities:
  • Provide technical support services including data centre operations, equipment maintenance, and service provisioning
  • Install and uninstall customer connectivity services, including circuit testing and labeling
  • Conduct training workshops for new or junior team members
  • Perform cross-connect related audit duties, record validation, and housekeeping work
  • Manage MMR expansion projects such as frame installation, fiber runner/cable ladder installation, and pre-wire cabling work
  • Support local networking devices (Cisco/Juniper/Brocade/H3C)
  • Handle incidents, troubleshoot problems, and escalate to upper tiers
  • Maintain accurate records, document all problems, and prepare reports
  • Exhibit quality workmanship on all tasks
  • Manage multiple concurrent interdisciplinary projects and demonstrate teamwork capabilities
Requirements:
  • Technical institute graduate in Computer Science, Information Engineering, or related discipline
  • Experience in NOC support in Data Centres, helpdesk support experience is an advantage
  • Customer focus with good communication and interpersonal skills
  • Strong presentation skills and problem-solving abilities
  • Discipline, self-initiative, and self-motivation
  • Basic English speaking and writing skills
  • Shift work required

We offer attractive salaries, performance bonuses, and fringe benefits, including family medical cover, gym room access, and examination leave, to the right candidates.



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