Network Operations Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China M800 Full time

About This Role

M800 is seeking a highly skilled Senior Manager to lead our Network Operations team.

As Senior Manager of Network Operations, you will be responsible for directing a team of shift engineers to achieve our network operations goals.

The Network Operations team provides 24/7 support, proactive monitoring, problem analysis, and resolution.

You will ensure the team meets our customer SLA and escalates issues as required.

Key Responsibilities:

  • Provide leadership, training, mentoring, coaching, and direction to our network operations team.
  • Maintain, manage, monitor, and support our global network infrastructure.
  • Manage our relationship with outsourced/partner Network Operations Centers (NOC).
  • Be an escalation point for operational issues.

Requirements:

  • Degree Holder of Engineering with 8+ years of relevant experience.
  • Knowledge of carrier voice services, including VOIP/SIP, SS7, and PRA.
  • Knowledge of IT infrastructure.
  • Knowledge of monitoring tools.
  • Excellent troubleshooting skills and ability to identify and diagnose complex fault conditions.
  • Excellent written and verbal communication skills.
  • Flexibility to work long hours under pressure during system outages.
  • Native Chinese speaking is a plus.

We offer attractive remuneration, a 5-day work week, performance bonuses, medical insurance, and free lunch to the right candidate.



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