Network Operations Manager
1 month ago
About This Role
M800 is seeking a highly skilled Senior Manager to lead our Network Operations team.
As Senior Manager of Network Operations, you will be responsible for directing a team of shift engineers to achieve our network operations goals.
The Network Operations team provides 24/7 support, proactive monitoring, problem analysis, and resolution.
You will ensure the team meets our customer SLA and escalates issues as required.
Key Responsibilities:
- Provide leadership, training, mentoring, coaching, and direction to our network operations team.
- Maintain, manage, monitor, and support our global network infrastructure.
- Manage our relationship with outsourced/partner Network Operations Centers (NOC).
- Be an escalation point for operational issues.
Requirements:
- Degree Holder of Engineering with 8+ years of relevant experience.
- Knowledge of carrier voice services, including VOIP/SIP, SS7, and PRA.
- Knowledge of IT infrastructure.
- Knowledge of monitoring tools.
- Excellent troubleshooting skills and ability to identify and diagnose complex fault conditions.
- Excellent written and verbal communication skills.
- Flexibility to work long hours under pressure during system outages.
- Native Chinese speaking is a plus.
We offer attractive remuneration, a 5-day work week, performance bonuses, medical insurance, and free lunch to the right candidate.
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