Network Operations Manager

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

Job Overview:

We are seeking a highly skilled Network Operations Manager to lead our 7 x 24 operation team on network surveillance, tier 1 and tier 2 engineering support, and on-going Move and Change of customer's network equipment.

Responsibilities:

  • Lead the operation team in ensuring smooth network operations and resolving technical issues in a timely manner.
  • Develop and implement IT service management processes and practices to improve operational efficiency and effectiveness.
  • Deliver technical consultancy and documentation on network capacity, performance, and utilization reports to customers.
  • Regularly review equipment vendor recommendations on hardware and software vulnerability and bugs.
  • Handle customer inquiries on circuit/network/component issues and provide prompt solutions.
  • Motivate and develop subordinates to enhance their performance through training, coaching, and teamwork.
  • Ensure effective Tier 2 Operation Support, focusing on incident, problem, and change management.

Requirements:

  • Degree or Higher Diploma holder in electronics, computer engineering, or equivalent, with 3 years' experience in networking or system integration/support.
  • Good knowledge in implementing networking solutions and understanding of IT service management processes.
  • One or more certifications from Cisco is preferred.
  • Excellent interpersonal and presentation skills, with a mature, dedicated, and self-motivating attitude.
  • Good customer services and able to work under pressure.
  • Proficiency in spoken and written English and Chinese.

Estimated Salary: $80,000 - $120,000 per annum, depending on experience.



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