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Service Delivery Manager

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China ExcelRedstone Full time
Service Delivery Manager

ExcelRedstone is seeking an experienced Service Delivery Manager to oversee our data centre operations team. Based on site at our client Data Centre locations and Head Offices, the role is responsible for the delivery of all works by our operations team.

Key Responsibilities:
  • Ensure that all data centre operations are carried out in a safe, efficient, and effective manner
  • Ensure that the client facility is well maintained in accordance with client standards, making sure all controls are understood, implemented and upheld by the Data Centre team.
  • Monitor Data Centre systems and infrastructure, to ensure proper functioning and management
  • Develop and implement policies and procedures for data centre operations
  • Manage the day-to-day operations of the data centre
  • Manage the day-to-day activities of the data centre staff
  • Ensure that all data centre staff are properly trained and follow all policies and procedures
  • Set team workloads, communicate goals and deadlines
  • Establish performance metrics for employees to measure their productivity and effectiveness
  • Liaise with the customer to determine objectives and strategy
  • Create service reports as required on a weekly and monthly basis as well as ad hoc requirements
Requirements:
  • Experience working in financial services IT environment.
  • Experience in a Data Centre Moves Adds and Changes environment (IT Hardware deployment).
  • Experience in structured cabling installation and fault finding
  • Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre)
  • Excellent MS Office Suite experience (Outlook, Excel, Word etc)
  • Self-starter, organised, detailed-oriented and ability to work independently as well as part of a team.
  • Prioritization skills and multi-tasking ability.
  • Ability to work under pressure.
  • Excellent knowledge of asset management systems and ITSM ticketing systems
  • Excellent understanding of complex change management and service delivery processes.
  • Service Management or support in a large-scale and diverse environment of incident management, escalation procedures and project delivery disciplines.
  • Leadership and people management skills
  • Effectively deliver/manage staff management including recruitment, mentoring, training,
  • Target-setting and performance assessment.
  • Experience of managing 3rd parties and 3rd party delivered services

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.