Customer Experience Representative with Growth Opportunities

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

About the Role

We are seeking an experienced Customer Experience Representative to join our team at Manulife (International) Limited. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Complete a pre-defined volume of outbound calls within our service turnaround time with quality
  • Resolve requests within standard response times and obtain necessary information to support resolution of problems raised by customers, including escalation to management
  • Cooperate with other teams and team members to ensure timely resolution of customer requests and problems
  • Keep accurate records of request and resolution and ensure assigned jobs are completed within the standard service time with good quality
  • Support to management and recommend productivity/service improvements
  • Support ad-hoc tasks to achieve desired results of business needs

What We Offer

  • A competitive salary of HKD$40,000 - HKD$60,000 per annum
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills
  • A focus on growing your career path with us
  • Flexible work policies and strong work-life balance
  • Professional development and leadership opportunities

Requirements:

  • 2+ years of customer service experience preferred but not a must
  • HKDSE/HKCEE/diploma qualification will be required
  • IIQE 1,3,5 will be preferred
  • Preferably worked previously in a call centre/service centre environment
  • Experience in Individual Financial Products or MPF, group life and medical insurance, financial and wealth management products preferred
  • Excellent telephone manner with good interpersonal skills
  • Mature and pleasant personality
  • Self-motivated and able to work independently
  • Excellent service attitude and able to follow through on commitments to customers
  • Adherence to quality standards
  • Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
  • Good communication skills in English and Chinese, both written and spoken

About Us

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

Why Join Us?

  • Values-first culture
  • Boundless opportunity
  • Continuous innovation
  • Delivering the promise of Diversity, Equity and Inclusion
  • Championing Corporate Citizenship


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