Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our Customer Service Team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product and service information to customers, ensuring that they are fully informed and satisfied
- Work collaboratively with internal teams to resolve customer issues and improve service delivery
- Continuously improve customer service processes and procedures to ensure high-quality service delivery
Requirements
- 3+ years of customer service experience, preferably in a financial services industry
- Excellent communication and interpersonal skills, with the ability to work with diverse customer groups
- Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
What We Offer
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
About Us
Company 28 - Manulife (International) Limited is a leading international financial services group, dedicated to helping people make their decisions easier and lives better. We offer a wide range of financial products and services, including life insurance, health insurance, and investment products.
Why Join Us
At Manulife, we value our employees and offer a range of benefits and perks, including a competitive salary and benefits package, opportunities for career growth and professional development, and a dynamic and supportive work environment. We are committed to diversity and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees.
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