Customer Experience Representative

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China abercrombie-fitch-co. Full time

We are seeking a charismatic and stylish individual to join our team as a Customer Experience Representative at Abercrombie & Fitch Co. in Harbour City.

Overview

Abercrombie & Fitch Co. is a leading global specialty retailer of apparel and accessories for men, women, and kids through five renowned brands. Our mission is to make every day feel exceptional by offering high-quality products that allow consumers to express their individuality and style.

About the Role

As a Customer Experience Representative, you will be responsible for providing exceptional customer service, anticipating and responding to customer needs, and ensuring a warm and welcoming store environment. You will also be expected to demonstrate a keen awareness of the store environment, communicate effectively with customers, and possess relatable, confident, and highly social behaviors on the sales floor.

Responsibilities

  • Create an excellent customer experience by greeting all customers in store with a friendly, positive tone and body language
  • Uphold our culture and values, brand purpose, and show respect during every interaction with associates and customers
  • Ensure our stores are welcoming, inclusive, and diverse
  • Comfortably share our seasonal products, make recommendations, and outfit customers to help add to their purchase
  • Accurately perform all cashier and fitting room functions while maintaining positive engagement with customers

Requirements

  • Possess a helpful, outgoing, and stylish personality
  • Excellent communication skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Familiarity with fashion and retail industry

Benefits

  • Hourly rate: HKD $70-$80
  • Staff merchandise discount in all brands
  • Flexible schedule
  • Opportunities for career advancement
  • Training and development

Why Choose Us?

  • We are committed to creating a welcoming and inclusive work environment
  • We value individual differences and promote diversity and inclusion
  • We provide opportunities for growth and development
  • We offer competitive compensation and benefits

Salary Range

HKD $70-$80 per hour



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