Customer Sales Representative
2 weeks ago
The Opportunity
We are seeking a highly motivated and experienced Customer Sales Executive to join our team at Snaphunt. As a key member of our sales and customer service team, you will be responsible for managing a team of representatives, overseeing the customer service process, and resolving customer complaints.
The Job
- Manage a team of customer support representatives to ensure exceptional customer service.
- Oversee the customer service process to ensure timely and effective resolution of customer complaints.
- Develop and implement quality assurance surveys to measure customer satisfaction and provide feedback to the team.
- Possess excellent product knowledge to enhance customer support and provide solutions to customer queries.
- Maintain a positive and productive working environment for the team.
- Conduct customer satisfaction surveys to identify areas for improvement and implement changes to enhance customer experience.
- Handle customer phone calls and divert calls to relevant departments for advanced query resolution.
- Curate streamlined email and social media communication mediums for offers, updates, and more.
- Deal with customer issues and provide easy-to-follow solutions.
- Manage payment and delivery of customer orders.
- Help customers choose the right product for their requirements and budget.
- Handle customer concerns and complaints in a timely manner.
- Inform customers of upcoming promotions or deals.
- Establish a positive rapport with all clients and customers in person or via phone.
- Form reports based on customer satisfaction statistics and help the team develop new skills.
- Fix appointments based on customer availability.
The Profile
- You have at least 1 year of experience in a B2C Sales or Customer Service role, preferably in the Education, Environment / Renewable Energy / Sustainability, and Other Services industry.
- You possess excellent interpersonal, written, and verbal communication skills.
- You are a strong networker and relationship builder.
- You are a strong team player who can manage multiple stakeholders.
- You are highly goal-driven and work well in fast-paced environments.
The Employer
Snaphunt offers a competitive pay and benefits package, empowering your ambitions in an entrepreneurial and inclusive work environment. We will help you realize your full potential and become the best version of yourself.
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