Customer Service Representative

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our Manulife Contact Center team as a Customer Service Representative. In this role, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner.

Key Responsibilities

  • Handle customer inquiries and resolve issues via phone, email, and chat
  • Provide excellent customer service and ensure customer satisfaction
  • Work collaboratively with team members to achieve business objectives
  • Stay up-to-date with product knowledge and company policies

Requirements

  • HKDSE/HKCEE/diploma qualification
  • Excellent communication and interpersonal skills
  • Mature and pleasant personality
  • Self-motivated and able to work independently
  • Excellent service attitude and ability to follow through on commitments

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Flexible work arrangements and work-life balance
  • Professional development and leadership opportunities

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.



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