Financial Services Representative
4 weeks ago
Company Overview
">Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.
We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. Our vision is to help people achieve their dreams and secure their futures.
Salary
A competitive salary and benefits package awaits you Based on industry standards and location, we estimate an attractive compensation of HKD160,000 per annum (excluding benefits) for this role.
About the Job
The Opportunity
We are seeking an experienced Senior Customer Service Representative to join our team in our Customer Contact Centre. As a key member of our customer service team, you will be responsible for handling customer enquiries, resolving issues, and providing exceptional service to our clients.
Your main responsibilities will include:
- Handling customer calls and emails regarding group medical, individual financial and wealth management products.
- Providing accurate and timely responses to customer queries and requests.
- Working closely with management to identify areas for improvement and implementing process enhancements.
- Maintaining accurate records and reporting metrics to ensure high levels of customer satisfaction.
What We Offer
We offer a range of benefits and perks to support your career growth and well-being:
- A competitive salary and benefits package.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
Our Culture
At Manulife, we pride ourselves on our values-first culture, which prioritizes integrity, teamwork, and innovation. We strive to create a workplace where everyone thrives and can grow their careers.
Requirements
To succeed in this role, you will need:
- 2+ years of customer service experience, preferably in a call centre or service centre environment.
- HKDSE/HKCEE/diploma qualification required; IIQE 1,3,5 preferred.
- Excellent telephone manner, good interpersonal skills, and mature personality.
- Self-motivated and able to work independently with minimal supervision.
- Excellent service attitude, attention to detail, and adherence to quality standards.
Location
This role is based in our office in Hong Kong.
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