Professional Financial Services Representative

14 hours ago

Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

About the Role

We are seeking a highly motivated Professional Financial Services Representative to join our team. As a key member of our customer service team, you will play a critical role in providing exceptional service to our clients.

Job Summary

This is an exciting opportunity for someone who is passionate about delivering outstanding customer experiences and building strong relationships with our clients. You will be responsible for handling customer inquiries, resolving issues, and providing personalized solutions that meet their financial needs.

Key Responsibilities

  • Provide exceptional customer service through multiple channels, including phone, email, and in-person interactions.
  • Handle customer complaints and resolve issues in a timely and professional manner.
  • Develop and maintain a deep understanding of our products and services to effectively address customer inquiries and concerns.
  • Collaborate with internal teams to ensure seamless customer experiences and identify opportunities for process improvements.
  • Meet or exceed performance metrics and productivity standards.

Requirements

To succeed in this role, you will need:

  • A minimum of 2 years of experience in a customer-facing role, preferably in the financial services industry.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • A keen attention to detail and commitment to accuracy.
  • The ability to work independently and as part of a team.

What We Offer

We offer a competitive salary and benefits package, including:

  • A base salary of HKD 40,000 - HKD 60,000 per month.
  • Overtime pay and bonuses for meeting or exceeding performance targets.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A retirement savings plan and access to on-site fitness facilities.
  • Professional development opportunities and ongoing training to help you grow your career.

Why Join Us

We are a dynamic and inclusive organization that values diversity, equity, and inclusion. We offer a supportive and collaborative work environment, where you can thrive and reach your full potential.

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