Reservation Service Officer

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

Job Summary

We are seeking a highly motivated and customer-focused Reservation Service Officer to join our team at Ocean Park. As a key member of our Discovery & Education Department, you will be responsible for handling customer enquiries and bookings of education programmes & projects for the park.

Key Responsibilities

  • Handle customer enquiries and bookings of education programmes & projects
  • Assist in setting up and testing the booking system
  • Perform other administrative tasks as required
  • Provide operational support to the Discovery & Education Department

Requirements

  • Vocational Certificate or above education qualifications in Tourism, Business Administration or related field
  • At least 2 years work experience in customer service, reservation or administration
  • Customer-oriented with good problem-solving and communication skills
  • Detail-minded, hardworking and able to work under pressure
  • Computer literacy in MS Office, knowledge in systems and database is an added advantage
  • Good command of both written and spoken English and Chinese, Putonghua speaking is a plus

Benefits

  • New Joiner Bonus
  • Staff Referral Bonus
  • 13-month payment / Gratuity
  • Marriage/Examination/Conservation/CSR Leave
  • Ocean Park and Water World Complimentary Tickets
  • Staff In-Park Discounts
  • Staff Canteen
  • Staff Social Club
  • Medical Insurance (Hospitalization & Outpatient)
  • 14 days Paid Leave
  • 17 days Public Holiday

Applicants not contacted within six weeks may consider their application unsuccessful. Personal data collected will be used for recruitment-related purpose only.



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