Customer Service Ambassador
4 days ago
We are seeking a highly skilled and dedicated Customer Management Assistant to join our team in Hong Kong. As a key member of our Sales & Customer Management (SCM) team, you will be responsible for providing exceptional customer service to all customers, ensuring that their needs and requests are taken care of.
Role Overview
The British Council is the UK's international organisation for cultural relations and educational opportunities. We build connections, understanding and trust between people in the UK and countries worldwide. In 2021-22, we reached 650 million people.
Key Responsibilities
- Provide operational support to the wider SCM team
- Register and reserve new and existing students in appropriate classes accurately
- Handle cash desk transactions and take payments using correct credit card machines
- Answer inbound calls with a polite and pleasant manner, providing accurate and timely information
- Provide an exceptional level of customer service to all customers
Requirements
To succeed in this role, you will need:
- Excellent written and verbal proficiency in English
- Good command of Chinese and ability to communicate in Mandarin
- Tertiary education preferred
Working Arrangements
This is a full-time role working in our office in Hong Kong. You will be required to work flexible hours, including weekends and public holidays.
Salary
The salary for this role is approximately HKD $25,000 per month, depending on experience.
Benefits
We offer a comprehensive benefits package, including:
- A competitive salary
- A range of training and development opportunities
- A supportive and inclusive work environment
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