Customer Service Ambassador

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China British Council Full time

We are seeking a highly skilled and dedicated Customer Management Assistant to join our team in Hong Kong. As a key member of our Sales & Customer Management (SCM) team, you will be responsible for providing exceptional customer service to all customers, ensuring that their needs and requests are taken care of.

Role Overview

The British Council is the UK's international organisation for cultural relations and educational opportunities. We build connections, understanding and trust between people in the UK and countries worldwide. In 2021-22, we reached 650 million people.

Key Responsibilities

  • Provide operational support to the wider SCM team
  • Register and reserve new and existing students in appropriate classes accurately
  • Handle cash desk transactions and take payments using correct credit card machines
  • Answer inbound calls with a polite and pleasant manner, providing accurate and timely information
  • Provide an exceptional level of customer service to all customers

Requirements

To succeed in this role, you will need:

  • Excellent written and verbal proficiency in English
  • Good command of Chinese and ability to communicate in Mandarin
  • Tertiary education preferred

Working Arrangements

This is a full-time role working in our office in Hong Kong. You will be required to work flexible hours, including weekends and public holidays.

Salary

The salary for this role is approximately HKD $25,000 per month, depending on experience.

Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary
  • A range of training and development opportunities
  • A supportive and inclusive work environment


  • Hong Kong, Central and Western District, Hong Kong SAR China Five Guys Full time

    About the JobAs a Customer Service Ambassador at Five Guys, you will play a vital role in providing an excellent customer experience. This position requires a strong ability to multitask, work well under pressure, and maintain a clean and organized workspace.


  • Hong Kong, Central and Western District, Hong Kong SAR China Miramar Group Full time

    Job DetailsThe Mira Hong Kong is seeking a Customer Service Ambassador to join their team. This role will be responsible for providing exceptional guest experiences from arrival to departure.About the JobThis is a unique opportunity to work in a luxurious hotel environment, ensuring guests receive personalized service and attention to detail. As a Customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    Job SummaryWe are seeking a Customer Service Ambassador to join our HKT team in Sheung Wan. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients via telephone and email.Key ResponsibilitiesHandle customer enquiries via telephone and emailIntroduce Cultural District facilitiesPerform shift...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

    We are seeking a highly skilled and enthusiastic individual to join our team as a Customer Service Ambassador. The successful candidate will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience at all times.Key Responsibilities:Welcoming guests in a friendly and professional mannerResponding to guest...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

    We are seeking a talented Customer Service Ambassador to join our team at The Peninsula Hong Kong. As a key member of our hospitality team, you will provide exceptional customer service and support to internal and external customers.In this role, you will handle various types of inquiries over the phone efficiently and effectively. You will also be...


  • Hong Kong, Central and Western District, Hong Kong SAR China King Deux Search & Consulting Full time

    King Deux Search & Consulting: A Specialised Executive Search Firm">We are a bespoke talent solutions provider across financial services and commerce, dedicated to not only finding the right opportunity for our candidates but also leaving a legacy that lives on beyond the hiring process.About Your CompanyAs a Customer Relationship Officer at our esteemed...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job OverviewClassy Wheeler Limited is an online retail/trading company specializing in electronic and camera products.Estimated Salary Range$30,000 - $50,000 per annumJob DescriptionWe are seeking a highly skilled Global Customer Service Ambassador to join our fast-growing team. As a key member of our customer service team, you will be responsible for...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Job SummaryCathay Pacific Airways Limited is seeking a skilled and customer-focused individual to join our team as a Lounge Ambassador. As a key member of our lounge team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our passengers.Key ResponsibilitiesProvide personalized service to customers,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Customer Experience AmbassadorAbout the RoleAs a Customer Experience Ambassador at Ocean Park, you will be responsible for delivering exceptional guest experiences across various areas of the park, including ticketing, enquiry counters, admission gates, and cabanas. You will handle guest comments and requests in accordance with our standard operations...


  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    OverviewAs a Customer Experience Ambassador at Marriott International, you will be responsible for delivering exceptional guest experiences that exceed expectations.


  • Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

    Job Title: Hotel Service AmbassadorWe are seeking a highly skilled and enthusiastic individual to join our team as a Hotel Service Ambassador. As a key member of our hotel staff, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Deliver services according to...


  • Hong Kong, Central and Western District, Hong Kong SAR China King Deux Search & Consulting Full time

    King Deux Search & Consulting We are a specialized executive search firm offering bespoke talent solutions across financial services and commerce. Our team is committed to not only finding the right opportunity for our candidates but also leaving a legacy that lives on beyond the hiring process. Follow us at our careers page for updates on exceptional...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    About the RoleCathay Pacific Airways Limited is seeking a skilled Customer Experience Ambassador to join our team. As a key member of our lounge staff, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key ResponsibilitiesProvide personalized service to customers, ensuring their needs are...


  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Position Summary:We are seeking a skilled Hotel Guest Service Ambassador to join our team at Marriott International. This role involves providing exceptional service to guests, ensuring their stay is memorable and enjoyable.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong...


  • Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hong Kong Full time

    At Rosewood Hong Kong, we're seeking a skilled and dedicated individual to join our team as a Luxury Service Ambassador. This role is perfect for someone who is passionate about delivering exceptional customer service and creating unforgettable experiences for our guests.Key Responsibilities:Provide personalized service to guests, ensuring their needs are...


  • Hong Kong, Central and Western District, Hong Kong SAR China Louis Vuitton Malletier Full time

    PositionAs a Client Services Ambassador for Louis Vuitton, you will be the face of our brand, ensuring that every client is treated with the utmost care and respect. You will be responsible for discovering your clients' needs and guiding them through our luxury experience.Key Responsibilities:Ensure the smooth operation of our Call Center, aligning with our...


  • Hong Kong, Central and Western District, Hong Kong SAR China Christian Dior Couture Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Experience Ambassador to join our team at Christian Dior Couture. As a key member of our Client Services Centre in Hong Kong, you will be responsible for delivering exceptional customer service to our clients through multiple communication channels.This is an exciting opportunity to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full time

    The Hermès Group is seeking a skilled Brand Ambassador to represent our esteemed brand in Hong Kong. As a Brand Ambassador, you will be responsible for delivering the brand history, stories, and know-how about Saint-Louis to our customers.Key responsibilities include:Working as a brand ambassador to deliver the brand history, stories, and know-how about...

  • Fashion Ambassador

    5 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Lovisa Full time

    We are seeking highly motivated and fashion-conscious individuals to join our team as Fashion Ambassadors.As a Fashion Ambassador, you will be responsible for providing exceptional customer service and styling customers to exceed their expectations.Key Responsibilities:To provide outstanding customer service, ensuring customers have an enjoyable shopping...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

    Job OverviewWe are seeking an experienced and skilled Concierge Agent to join our team at The Peninsula Hong Kong. As a Luxury Service Ambassador, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesHandle guest enquiries regarding the city, restaurants, events,...