Front Office Representative

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

Job Summary

We are seeking a highly skilled and detail-oriented Front Office Agent to join our team at Marriott International. As a Front Office Agent, you will be responsible for providing exceptional guest service, processing all guest check-ins and check-outs, and ensuring a smooth and efficient front office operation.

Key Responsibilities

  • Process all guest check-ins and check-outs, including confirming reservations, assigning rooms, and issuing room keys.
  • Process all payment types, including room charges, cash, checks, debit, and credit.
  • Answer and record all guest calls, messages, and requests.
  • Coordinate with Housekeeping to track room readiness and ensure a seamless guest experience.
  • Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding the property and local areas of interest.
  • Run daily reports, identify special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.

Requirements

  • Follow all company safety and security policies and procedures.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures.
  • Maintain confidentiality of proprietary information.
  • Protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs.
  • Assist individuals with disabilities.
  • Thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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