Front Office Duty Manager
1 month ago
Unlock a Career of Excellence at Ovolo
We're seeking a seasoned Front Office Duty Manager to join our dynamic team at Ovolo Central. As a key member of our operations team, you'll be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.
The Role:
- Lead a small team to achieve excellence in guest service and hotel operations
- Develop and implement strategies to enhance guest satisfaction and loyalty
- Collaborate with cross-functional teams to drive business growth and improvement
- Manage front office operations, including guest check-in, check-out, and amenities
- Respond to guest concerns and resolve issues in a timely and professional manner
About You:
- Proven experience in a front office or customer service role, with a strong background in hospitality
- Excellent leadership and communication skills, with the ability to inspire and motivate a team
- Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions
- Able to work independently and as part of a team, with a strong sense of accountability and ownership
- Passionate about delivering exceptional guest experiences and driving business growth
What We Offer:
- A dynamic and supportive work environment, with opportunities for growth and development
- A competitive salary and benefits package, including hotel benefits and wellbeing programs
- The chance to work with a global brand, with a reputation for excellence and innovation
- A collaborative and inclusive team culture, with a focus on teamwork and mutual respect
- The opportunity to make a real difference in the lives of our guests and colleagues
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