Senior Claims Professional

4 days ago


Hong Kong Island, Hong Kong SAR China Well Link Financial Group Full time
About the Role

We are looking for a seasoned insurance professional to join our team as a Senior Claims Professional. As a key member of our claims management team, you will play a critical role in ensuring the effective handling of general insurance claims.

In this role, you will be responsible for managing a team of claims staff, providing guidance and support to ensure they have the skills and knowledge required to perform their duties effectively.

  • Your primary focus will be on delivering high-quality claims service, addressing escalated complaints and ensuring first-contact resolution.
  • You will also review and approve claims within pre-defined authority limits, including complex and litigation cases.
  • Additionally, you will handle pre-trial settlements, court proceedings, and provide advice on legal procedures; attend court hearings with panel solicitors.
  • Preparation of necessary legal documentation for civil litigation and criminal offences is also a key aspect of this role.
  • Developing and implementing claims processes to meet business goals, control costs, and ensure compliance is essential.
  • You will also manage relationships with claims service providers and partners to meet service standards.
  • Conducting file reviews, audits, and identifying risks, including fraud or claims leakage, is a critical component of this role.
  • You will analyse claims performance, generate reports, and provide feedback on policy issues to internal teams.
  • Participation in process improvement initiatives and contributing suggestions for operational efficiency is also required.


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