Claims Manager/Senior Manager

4 days ago


Hong Kong Island, Hong Kong SAR China Well Link Financial Group Full time

Human Resource @ Well Link Financial Group | HR, Recruiting

Responsibilities

  • Manage all general insurance claims in compliance with policies and the Claims Handling Guide.
  • Lead and support claims staff, ensuring team morale, effective training, and adherence to protocols.
  • Deliver high-quality claims service, addressing escalated complaints and ensuring first-contact resolution.
  • Review and approve claims (customer and third-party) within pre-defined authority limits, including complex and litigation cases.
  • Handle pre-trial settlements, court proceedings, and provide advice on legal procedures; attend court hearings with panel solicitors.
  • Prepare necessary legal documentation for civil litigation and criminal offences.
  • Develop and implement claims processes to meet business goals, control costs, and ensure compliance.
  • Manage relationships with claims service providers and partners to meet service standards.
  • Conduct file reviews, audits, and identify risks, including fraud or claims leakage.
  • Analyse claims performance, generate reports, and provide feedback on policy issues to internal teams.
  • Participate in process improvement initiatives and contribute suggestions for operational efficiency.
  • Perform other duties or tasks as assigned by management.

Requirements

  • Professional qualification such as ANZIIF/ACII and related discipline
  • Minimum 10 years relevant experience in handling general insurance claims and operation across functions
  • Excellent technical skills and knowledge of insurance industry, fraud prevention system, compliance, regulatory and legislative requirements and management information system
  • Produce MI and related detailed reports at various levels
  • Demonstrated ability to manage workload and effectively prioritize activities
  • Strong analytical and interpersonal skills and ability to manage change effectively and to influence and motivate people
  • Experience in delivering high customer and employee satisfaction
  • Good command of written and spoken in Chinese, English and proficient in Mandarin
  • Must be proficient with Word, Excel, PowerPoint
  • Effective interpersonal & communication skills with internal and external stakeholders
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management

Industries

Insurance

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