Claims Officer

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Gravitas Recruitment Group (Global) Ltd Full time

Join a dynamic team at a leading international insurer and take the next step in your career. We are looking for a detail-oriented and customer-focused Claims Officer to handle personal lines claims efficiently and professionally.

Key Responsibilities

  • Handle personal lines claims, including motor, travel, and home insurance, from notification to settlement.
  • Assess claims, review policy coverage, and determine liability in accordance with company guidelines.
  • Communicate with policyholders, brokers, and service providers to ensure timely claims processing.
  • Ensure adherence to internal policies, regulatory requirements, and industry best practices.
  • Maintain accurate claims records and provide regular reports to management.
  • Support process improvements and contribute to the efficiency of the claims team.

Requirements

  • Bachelor's degree in Insurance, Business, or a related discipline.
  • Minimum 1 year of experience in handling personal lines claims.
  • Strong knowledge of general insurance products and claims processes.
  • Excellent communication and negotiation skills.
  • Customer-oriented with a proactive approach to resolving claims issues.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Proficiency in both written and spoken English, Cantonese, and Mandarin.

What We Offer

  • Opportunities for career development within a global insurer.
  • Supportive and dynamic team environment.
  • Competitive remuneration and benefits package.
Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service and Other

Industries

Insurance, Insurance Agencies and Brokerages, and Insurance and Employee Benefit Funds

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