Agency Administration Manager, Macao Branch

7 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

Job Overview

The Role

The Agency Administration Manager will oversee a dedicated team responsible for providing comprehensive support in agency contracting, licensing, and compensation-related administrative functions. This position requires the development and execution of efficient workflows and procedures to maintain high service standards and ensure compliance with regulatory requirements. The Manager will also engage in initiatives aimed at service enhancement and various special projects to facilitate agency operations and adapt to new regulatory mandates. Collaboration with both the field team and internal stakeholders is essential to guarantee seamless operational processes.

Key Motivations

  • A strong commitment to customer satisfaction, actively listening and responding to their needs.
  • A visionary mindset, eager to explore innovative approaches that drive business success.
  • A collaborative spirit, enjoying teamwork and collective achievements.
  • A proactive attitude, taking ownership of tasks and focusing on impactful solutions.
  • A dedication to integrity, consistently doing what is right and voicing concerns when necessary.
  • A passion for fostering a diverse and inclusive workplace, supporting all individuals.

Ideal Candidate Profile

  • A degree holder with a minimum of 8 years of relevant experience in the life insurance sector, particularly in agency administration and operations.
  • Excellent communication and interpersonal skills to effectively engage with stakeholders across all organizational levels.
  • Strong analytical abilities coupled with a customer-centric approach.
  • Proficient in both spoken and written English and Chinese.
  • Skilled in Microsoft Office applications, including Word, Excel, PowerPoint, and Chinese word processing.
  • Exceptional attention to detail and organizational skills to manage multiple priorities efficiently.

Responsibilities

  • Lead a team to ensure timely and precise agency administration concerning contracting, licensing, benefits, payments, and office management, while supporting budgeting and vendor oversight.
  • Ensure adherence to both regulatory and internal compliance standards, including but not limited to AML, FATCA, CRS, and Privacy regulations.
  • Conduct regular training sessions for agency personnel related to administrative services.
  • Participate in special projects and initiatives aimed at improving operational standards and efficiency as assigned.

What We Offer

  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and development, encouraging the pursuit of passions and skill enhancement.
  • A commitment to career advancement within the organization.
  • Flexible work arrangements promoting a healthy work-life balance.
  • Access to professional development and leadership training opportunities.

Our Commitment to You

  • A culture grounded in values.
  • Daily embodiment of our values, fostering a collaborative environment.
  • Endless opportunities for learning and growth throughout your career.
  • Continuous innovation in redefining the future of financial services.
  • A commitment to Diversity, Equity, and Inclusion, ensuring a thriving workplace for all.
  • A focus on Corporate Citizenship, creating a positive impact for all stakeholders.

About Manulife and John Hancock

Manulife Financial Corporation is a prominent international financial services organization dedicated to enhancing lives and simplifying decision-making. With a global presence, we operate under the Manulife brand in Asia, Canada, and Europe, and as John Hancock in the United States. Our offerings include financial advice, insurance, and wealth management solutions for individuals, groups, and institutions.

Equal Opportunity Employer

At Manulife/John Hancock, we celebrate diversity and strive to create an inclusive work environment that reflects the communities we serve. We are committed to fair recruitment and advancement practices, ensuring equal opportunities for all candidates.

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