Agency Administration Manager

10 hours ago

Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

Job Opportunity

The Manager will lead a team to provide agency contracting, licensing, compensation related administrative and operational support to our agents. S/he has to develop and implement workflows and procedures to ensure the service quality and regulatory compliance. S/he will also need to participate in service improvement initiatives as well as various ad hoc projects to support agency and implementation of new regulatory requirements. Besides, s/he has to work closely with the field force and the internal counterparties to ensure the smooth operations of all courses.

Key Responsibilities

  • Lead a team to provide timely and accurate agency administration of contracting, licensing, benefits, payment, office administration services and to support budgeting and vendor management
  • Comply with both regulatory and internal compliance requirements including but not limited to AML, FATCA, CRS, Privacy
  • Deliver regular agency training related to agency administration services
  • Participate in ad hoc projects and initiatives to enhance operational standards and efficiency as assigned

Requirements

  • Degree holder with at least 8 years relevant work experience in the life insurance industry, preferably in agency administration and operations
  • Strong communication & interpersonal skills to effectively collaborate with stakeholders at all levels of the organization
  • Strong analytical skill and customer focus
  • Good command of both spoken and written English and Chinese
  • Proficiency in PC skills including MS Word, Excel, Power Point and Chinese word-processing
  • Exceptional attention to detail and organizational abilities to handle multiple tasks and priorities effectively

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/JohnHancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

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