Front Desk Coordinator with Excellent Communication Skills

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Pirata Group Full time

About the Role

We're seeking a charismatic Receptionist to join our team at Pirata Group. As a Receptionist, you will be responsible for welcoming guests, handling bookings, complaints, and guest enquiries in a prompt, efficient, and polite manner.

Key Responsibilities

  • Greet and Manage Guests' Needs to enhance guest satisfaction
  • Support the Floor Team in managing tables efficiently to optimize covers and turns
  • Ensure Company Standards are met during service
  • Set Up the Reception Desk before shifts
  • Answer Calls for booking and event enquiries

Requirements

  • 1+ years of experience as a Receptionist or Host in a highly regarded restaurant
  • A positive attitude with a teamwork mindset
  • A sense of responsibility within your role
  • Excellent communication, interpersonal, and leadership skills
  • Fluency in English is a must, other languages are advantageous
  • Experience working in hospitality is beneficial
  • Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity

Benefits

  • 50% discount at all our restaurants
  • Guaranteed monthly incentive bonus – the teams make our venues successful and are rewarded in line with its performance
  • Cash and credit card tips
  • Medical insurance
  • Birthday gift certificate
  • Referral bonus


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