Front Desk Coordinator at Calle Ocho

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Pirata Group Full time

About the Opportunity

We are seeking a highly skilled and enthusiastic Front Desk Coordinator to join our dynamic team at Calle Ocho, a modern Spanish tapas restaurant located in Causeway Bay.

The ideal candidate will possess excellent communication skills, be able to multitask with ease, and provide exceptional customer service to ensure a memorable experience for our guests. In this role, you will work closely with the Reception Supervisor to manage bookings, handle complaints, and respond to guest inquiries in a prompt and professional manner.

Key Responsibilities:

  • Greet and attend to guests' needs to enhance their overall satisfaction
  • Collaborate with the floor team to optimize table management and maximize covers and turns
  • Ensure that all company standards are met during service to maintain high-quality operations
  • Prepare the reception area before shifts to create a welcoming atmosphere
  • Handle calls for booking and event inquiries with efficiency and courtesy

Requirements:

  • Positive attitude and strong teamwork mindset
  • Sense of responsibility within the role, taking ownership of tasks and responsibilities
  • Excellent communication, interpersonal, and leadership skills to effectively interact with colleagues and guests
  • Fluency in English is essential, with other languages being an advantage
  • Prior experience in hospitality is beneficial, but not required
  • Candidates should embody the behavioural values of Teamwork, Be Nice, Commitment, and Positivity

Benefits:

  • 50% discount on dining at all Pirata Group restaurants
  • A guaranteed incentive scheme, where the team's performance directly impacts rewards
  • Cash and credit card tips for outstanding service
  • Comprehensive medical insurance for peace of mind
  • A referral bonus for successful recommendations

What We Offer:

  • An estimated salary range of HKD 25,000 - HKD 35,000 per month, depending on experience and qualifications

Discover more about your next adventure: https://www.calleocho.hk/our-philosophy



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