Front Desk Coordinator at Calle Ocho
2 weeks ago
About the Opportunity
We are seeking a highly skilled and enthusiastic Front Desk Coordinator to join our dynamic team at Calle Ocho, a modern Spanish tapas restaurant located in Causeway Bay.
The ideal candidate will possess excellent communication skills, be able to multitask with ease, and provide exceptional customer service to ensure a memorable experience for our guests. In this role, you will work closely with the Reception Supervisor to manage bookings, handle complaints, and respond to guest inquiries in a prompt and professional manner.
Key Responsibilities:
- Greet and attend to guests' needs to enhance their overall satisfaction
- Collaborate with the floor team to optimize table management and maximize covers and turns
- Ensure that all company standards are met during service to maintain high-quality operations
- Prepare the reception area before shifts to create a welcoming atmosphere
- Handle calls for booking and event inquiries with efficiency and courtesy
Requirements:
- Positive attitude and strong teamwork mindset
- Sense of responsibility within the role, taking ownership of tasks and responsibilities
- Excellent communication, interpersonal, and leadership skills to effectively interact with colleagues and guests
- Fluency in English is essential, with other languages being an advantage
- Prior experience in hospitality is beneficial, but not required
- Candidates should embody the behavioural values of Teamwork, Be Nice, Commitment, and Positivity
Benefits:
- 50% discount on dining at all Pirata Group restaurants
- A guaranteed incentive scheme, where the team's performance directly impacts rewards
- Cash and credit card tips for outstanding service
- Comprehensive medical insurance for peace of mind
- A referral bonus for successful recommendations
What We Offer:
- An estimated salary range of HKD 25,000 - HKD 35,000 per month, depending on experience and qualifications
Discover more about your next adventure: https://www.calleocho.hk/our-philosophy
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