Customer Success Strategist

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full time

Company Overview

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At LinkedIn, we're committed to empowering professionals and helping businesses succeed. Our platform provides unparalleled opportunities for networking, skill-building, and economic growth.

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Job Description

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We're seeking a Senior Customer Success Manager (CSM) to partner with our sales teams and ensure our customers achieve significant returns on their investment in LinkedIn Hiring Solutions. As a CSM, you'll be the primary point of contact for assigned customers, driving adoption, retention, and expansion of our solutions.

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  • You will serve as a customer champion and advocate, helping them realize value from their investment.
  • You will partner with internal teams to drive overall customer adoption, enhance customer success, mitigate customer churn risk, and drive return on investment (ROI).
  • You will align with customer business objectives and goals to build measurable success plans and set communication cadences to deliver ROI and operational reviews.
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Responsibilities Include:

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  • Develop and help customers drive change management principles and processes to support transitioning to new processes, tools, or initiatives related to LinkedIn products and solutions.
  • Provide best practices to help drive user behavior and product adoption, and map solutions to existing customer workflows.
  • Manage and execute projects geared to drive adoption of new products and services with customers.
  • Share relevant data and insights that are impactful to customers and tie back to their success drivers through operational reviews to key customer stakeholders as well as Value Reviews.
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Qualifications

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We're looking for someone with 5+ years of experience in Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management. You should have professional business fluency in verbal and written English, Cantonese, and Mandarin, including expertise in presenting to both small and large audiences.

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Preferred Qualifications:

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  • Strong knowledge of the Customer Success Industry, and/or Talent experience.
  • Ability to understand your customer's business objectives and challenges and define strategies to implement modern selling programs to help them achieve those objectives.
  • Establish and grow trusted relationships with internal stakeholders and clients to allow you to be a trusted advisor and consultant, and a modern selling industry expert.
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Additional Information

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Seniority level: Mid-Senior level

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Employment type: Full-time

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Job function: Technology, Information and Internet



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