Customer Success Representative

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Fuzor (Kalloc Studios) Full time

Fuzor (Kalloc Studios) is a global leader in cutting-edge software solutions for the Architecture, Engineering, and Construction (AEC) industry. We are seeking a highly motivated Customer Success Representative to join our forward-thinking team in Hong Kong.

About the Role:

  • We are looking for a passionate individual who will develop and maintain strong relationships with clients, ensuring excellent customer service and support.
  • The ideal candidate will assist customers in troubleshooting technical issues related to our product, Fuzor.
  • You will conduct product demonstrations and training sessions for clients.
  • You will identify opportunities for growth and new client acquisition.
  • You will create engaging content for social media and marketing materials.
  • You will organize sales and marketing events to promote our products.

Requirements:

  • A genuine interest in innovative technologies shaping the AEC/construction industry is required.
  • Bachelor's degree in business, marketing, multimedia, or a related field is preferred.
  • Proficient in spoken and written English and Chinese.
  • Previous experience in sales or customer support is an advantage.
  • Familiarity with video editing and design software (e.g., After Effects) is a plus.
  • Independent, flexible, eager to learn, and detail-oriented.
  • Strong communication, presentation, and problem-solving skills.

Eligibility: Candidates must be legally eligible to work in Hong Kong.

How to Apply: Submit your resume and a cover letter highlighting your relevant experience and interest in AEC/construction technology.



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