Current jobs related to Customer Success Manager - Hong Kong, Central and Western District - TransUnion

  • Customer Success Manager

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China S&P Global, Inc. Full time

    About the Role: Grade Level (for internal use): 10 The Role: Customer Success Manager, Greater China The Location: Hong Kong This position serves and supports business growth and customer retention, specifically in customer success, ensuring that the customer receives maximum value and benefit from our products and services. The position is also...

  • Customer Success Leadership Manager

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full time

    The role of a Senior Customer Success Manager at LinkedIn involves partnering with customers to drive business success with our Hiring Solutions. The ideal candidate will have 5+ years of experience in customer success, account management, or a related field, and will be proficient in presenting to both small and large audiences. They will also have...

  • Customer Success Manager

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Johnson & Johnson Full time

    We're shaping the future of healthcare by innovating across the full spectrum of medical solutions. At Johnson & Johnson, we're driven by a passion for making a meaningful difference in people's lives. Through our work in Innovative Medicine and MedTech, we're creating breakthroughs that will change the course of human history.About Our Company CultureWe...

  • Customer Success Manager Professional

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full time

    Company Overview:">LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational...

  • Senior Customer Success Manager

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full time

    Company Description LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational...

  • Customer Success Professional

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full time

    Job DescriptionThe Senior Customer Success Manager partners with assigned sales teams to ensure LinkedIn customers achieve significant returns on investment and drive business success with our Hiring Solutions. As a trusted advisor, you'll help customers realize value from their investment and partner on customer retention and expansion.Serving as a Customer...

  • Customer Success Strategist

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China SPS UK&I Limited Full time

    Job SummaryWe are seeking an experienced Customer Success Strategist to join our team at SPS UK&I Limited. As a key member of our organization, you will play a crucial role in driving customer success and delivering exceptional results.As a Customer Success Strategist, you will be responsible for developing and sustaining a high-quality well-motivated team....

  • Senior Customer Success Strategist

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full time

    About Us">At LinkedIn, we empower professionals to achieve their career goals. As the world's largest professional network, we connect millions of users worldwide.">The Role">We're seeking a skilled Senior Customer Success Manager (CSM) to partner with our sales teams and customers to drive business success with LinkedIn Hiring Solutions. ">Serve as a...

  • Customer Success Professional

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Airwallex Full time

    About the RoleThis exciting opportunity is part of the SME & Growth Business team at Airwallex, where you will be responsible for driving customer success and growth.Your primary focus will be on reactivating customers, reducing churn, and identifying new opportunities within your portfolio.

  • Senior Customer Success Director

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full time

    Unlocking Business Potential">At LinkedIn, we're dedicated to empowering professionals and businesses to achieve their full potential. As a Senior Customer Success Manager, you'll play a pivotal role in ensuring our customers realize significant returns on their investment with our Hiring Solutions.">Your Key Responsibilities:">Partner with sales teams to...

  • Customer Success Manager, SME

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Airwallex Full time

    About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...

  • Technology Customer Success Specialist

    13 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Tag Full time

    Senior People & Culture Business Partner HK & TW at Tag At Tag, we bring big ideas to life. As a leading creative production and sourcing partner, we work with some of the world's biggest brands and agencies, delivering content at scale to create campaigns that are more impactful, more effective and more efficient. We believe that the combination of...

  • Customer Success Strategist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Automated Systems (H.K.) Limited Full time

    About the Role: We are looking for a skilled Customer Success Strategist to join our team at Automated Systems (H.K.) Limited. As a key member of our organization, you will be responsible for maintaining strategic partnerships with customers, leading technical discussions, and articulating the value of our IT solutions to drive business growth. To succeed in...

  • Customer Success Advocate

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Octus Full time

    At Octus, we're a leading global provider of credit intelligence, data, and analytics. Our mission is to empower professionals with the insights they need to make informed decisions in the fast-paced credit markets.We're seeking a Customer Success Specialist who can provide top-notch service to our clients, ensuring their satisfaction and driving adoption of...

  • Customer Success Coordinator Lead

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China ITPro2 Limited Full time

    Job DescriptionWe are seeking a highly skilled Customer Success Coordinator Lead to join our team at ITPro2 Limited. As a key member of our customer success team, you will be responsible for driving business growth through strategic relationship management and customer engagement.Your primary focus will be on coordinating between CXOs and technical teams to...

  • Enterprise Customer Success Specialist

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Zscaler Full time

    Zscaler is a leader in enterprise security solutions, helping businesses protect themselves from cyber threats and data loss. As a global organization, we operate the world's largest security cloud, providing real-time threat intelligence and advanced security capabilities to our customers. Our AI-powered Zscaler Zero Trust Exchange platform is designed to...

  • Senior Customer Success Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Alibaba Cloud Full time

    Unlocking Business Potential with Alibaba CloudAs a Senior Customer Success Specialist at Alibaba Cloud, you will be responsible for driving business growth by identifying new opportunities, building strong relationships with customers, and delivering exceptional customer experiences. This is a challenging and rewarding role that requires a unique blend of...

  • Customer Success Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Octus Full time

    Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets. For more information,...

  • Strategic Customer Success Implementation Expert

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China Inspectorio Full time

    Job Title: Strategic Customer Success Implementation ExpertWe are looking for a highly experienced professional to join our Customer Success team as a Strategic Customer Success Implementation Expert. In this role, you will be responsible for owning the entire implementation process, ensuring a seamless transition for Inspectorio clients.This is an excellent...

  • Sr Customer Success Engineer/TAM

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China dynaTrace software GmbH Full time

    As a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace's largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the Enterprise...

Customer Success Manager

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China TransUnion Full time

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Come be a part of our team – you'll work with great people, pioneering products and cutting-edge technology.

The Member Engagement and Support team is a client-facing group providing support services to members of TU and ensuring a positive member experience. As part of the team, this role will be focused on providing excellent customer support and ensuring client satisfaction. This role will also be responsible for collaborating with other departments to ensure a seamless member experience.

What You'll Bring:

  • University graduate in any disciplines
  • Minimum 5 years experience in client-facing role providing corporate customer service and support
  • Good understanding of banking/financial industry
  • Experience in engaging with members and providing support
  • Strong presentation skills and writing in English are essential
  • Excellent people management, interpersonal and communication skills
  • Customer-oriented with professional passion to provide excellent service
  • Engage with members of the organization to provide support and ensure a positive member experience

Impact You'll Make:

  • Identify trends and opportunities for improvement based on member feedback and data analysis
  • Ensure outstanding member experience and deliver results through leading and review of all processes
  • Collaborate with other departments to ensure a seamless member experience
  • Perform due diligence of potential/current members and any KYC related matters
  • Provide training to members to ensure their knowledge on company systems and privacy regulations
  • Prepare and deliver regular reports on membership engagement and support to senior management
  • Participate in and handle ad hoc projects

This job is assigned as On-Site Essential and requires in-person work at an assigned TU office location as a condition of employment.

TransUnion's Internal Job Title: Consultant, Customer Support Operations

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace.

We do this with a Tru picture of each person: an actionable view of consumers, stewarded with care.

Through our acquisitions and technology investments, we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk, and advanced analytics.

As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good — and it leads to economic opportunity, great experiences, and personal empowerment for millions of people around the world.

#J-18808-Ljbffr