Asia Pacific Customer Retention Strategist

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China S&P Global, Inc. Full time

We are looking for a highly motivated and results-driven individual to fill the role of Asia Pacific Customer Retention Strategist. This position requires a strategic thinker who can analyze customer needs, develop solutions, and drive customer satisfaction and retention.

Key responsibilities include:

  • Analyzing customer health metrics and proactively addressing any concerns to mitigate churn risk
  • Actioning top-tier escalations for all supported products and services
  • Providing customer training via on-site visits, remote virtual meetings, phone, or email to incorporate Commodity Insights services into their workflow and drive customer satisfaction and retention
  • Developing and maintaining strong relationships with key stakeholders at client organizations

Candidates should have a bachelor's degree or equivalent in a relevant field, 5-8 years of experience in customer success, account management, or a related field, and be fluent in English, Mandarin, and Cantonese. Strong analytical skills, technical knowledge, and the ability to work under pressure are essential.



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