Asia Pacific Customer Retention Strategist
2 days ago
We are looking for a highly motivated and results-driven individual to fill the role of Asia Pacific Customer Retention Strategist. This position requires a strategic thinker who can analyze customer needs, develop solutions, and drive customer satisfaction and retention.
Key responsibilities include:
- Analyzing customer health metrics and proactively addressing any concerns to mitigate churn risk
- Actioning top-tier escalations for all supported products and services
- Providing customer training via on-site visits, remote virtual meetings, phone, or email to incorporate Commodity Insights services into their workflow and drive customer satisfaction and retention
- Developing and maintaining strong relationships with key stakeholders at client organizations
Candidates should have a bachelor's degree or equivalent in a relevant field, 5-8 years of experience in customer success, account management, or a related field, and be fluent in English, Mandarin, and Cantonese. Strong analytical skills, technical knowledge, and the ability to work under pressure are essential.
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Customer Retention Strategist
8 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Vantage Full timeWe are seeking a skilled Customer Retention Strategist to develop and execute innovative strategies that enhance customer loyalty and engagement in the Forex, Crypto, and Stock trading markets. This role will focus on retaining customers, driving repeat business, and ensuring high lifetime value through personalized communication and retention plans.Key...
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Customer Engagement and Retention Strategist
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full timeWe are seeking an experienced Customer Engagement and Retention Strategist to lead our customer journey mapping efforts and develop lifecycle CRM strategies aimed at maximizing user engagement and loyalty. The ideal candidate will have a strong background in CRM, with expertise in localization and personalization strategies. Key skills should include...
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Chief Acquisition Strategist, Asia Pacific
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Australia and New Zealand Banking Group Limited Full timeAbout the RoleThe Chief Acquisition Strategist, Asia Pacific position is a leadership role to support delivery and execution of the Corporate Finance International strategy. This role is responsible for origination, structuring, delivery and overseeing execution the capabilities of the North Asia Acquisition Finance Team in delivering leverage and...
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Hong Kong, Central and Western District, Hong Kong SAR China Accuray Asia Ltd Full timeRole Summary:This position requires a highly skilled Regulatory Affairs professional to support the preparation and submission of regulatory applications for product market approvals in the Asia Pacific Region.The ideal candidate will have a deep understanding of Asia Pacific regulations and standards applicable to medical device market clearance, as well as...
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Hong Kong, Central and Western District, Hong Kong SAR China Accuray Asia Ltd Full timeAbout the RoleThis position reports to the Director of Accuray Regulatory and Quality, Asia Pacific Region and is located in Hong Kong. As a Regulatory Affairs Specialist, you will be responsible for preparing, submitting, and managing regulatory applications required for product market approvals in the Asia Pacific Region.You will also be responsible for...
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Hong Kong, Central and Western District, Hong Kong SAR China Accuray Asia Ltd Full timeResponsibilitiesPrepare, submit, and manage regulatory applications required for product market approvals in the Asia Pacific Region.Prepare, submit, and manage Asia Pacific Technical Files in compliance with local regulatory requirements and the Accuray Quality Management System.Function as a Regulatory Affairs subject matter expert on new product...
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Customer Experience Strategist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full timeCrypto.com is seeking a talented Customer Experience Strategist to drive the execution of cross-channel communications for our e-commerce platform. This role will play a key part in driving platform retention, engagement, and usage metrics.Key Functions:Drive platform retention, engagement, and usage metrics through channels such as push notifications,...
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Retention Manager
12 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Vantage Full timeWe are looking for a Retention Manager to be responsible for developing and executing strategies that enhance customer loyalty and engagement across the India, Thailand, and Africa markets within the Forex, Crypto, and Stock trading markets . This position will focus on retaining customers, driving repeat business, and ensuring high lifetime value by...
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Customer Success Strategist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China dynaTrace software GmbH Full timeAs a Customer Success Strategist at dynaTrace software GmbH, you will be responsible for building and maintaining strategic relationships with our largest customers. You will be the trusted advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold you in high regard as experts and rely on you to guide them through...
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Customer service officer
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Asia Pacific Soft Ltd. Full timeAsia Pacific Soft Limited ("APSoft") is a leading IT software and services company in the industry, delivering strategic advice and solutions, including the design, development, deployment, and operations of end-to-end IT solutions to meet customers' business needs. Role Description As a Customer Service Officer at APSoft, you will play a vital role in...
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Hong Kong, Central and Western District, Hong Kong SAR China Accuray Asia Ltd Full timeJob OverviewWe are seeking a highly skilled Regulatory Affairs Specialist to join our team in the Asia Pacific region. The ideal candidate will have experience in obtaining medical device pre-market regulatory approvals and will be responsible for ensuring market access for Accuray products and services in the region.The successful candidate will author...
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Strategic Business Partner for Asia Pacific
8 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Basf venezolana, s.a. Full timeAs a key member of the Global Business Services team, you will play a crucial role in shaping the HR strategy and vision for Asia Pacific.The successful candidate will have a strong track record in managing people, talent development, organization change, and multiple projects at a time.You will be responsible for partnering with senior leaders to develop...
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Asia Pacific Sourcing Specialist
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full timeBloomberg's Supply Chain business is a dynamic global organization, providing support to our terminal internal and external customers through Distribution & Asset Management, Procurement, and Print Services, operating out of 12 countries.We work hand-in-hand with our businesses to support them in achieving success and maintaining efficiency. What does that...
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Space Optimization Strategist
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China CBRE Asia Pacific Full timeAbout the Role:As a CBRE Asia Pacific Occupancy Planning Director, you will oversee the department in achieving strategic goals and occupancy planning deliverables. This position involves directing the team to meet objectives while ensuring efficient use of resources.Key Responsibilities:Direct and supervise employees to achieve strategic goals.Coordinate...
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Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full timeCrypto.com is a cutting-edge e-commerce platform that requires a seasoned Customer Experience Strategist to drive the execution of cross-channel communications. This 9-month contract will focus on boosting retention, engagement, and usage metrics through various channels such as push notifications, email, and in-browser messages.Key...
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Asia Marketing Director
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Invesco Asia Pacific Full timeAt Invesco Asia Pacific, we are dedicated to delivering an investment experience that helps people get more out of life. As one of the world's leading global investment management firms, headquartered in Atlanta, GA, we spread across 26 countries and with over 8400 dedicated employees.We are solely focused on helping investors worldwide achieve their...
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Operations Officer
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China IWAKI PUMPS CO LTD Full timeJob DescriptionWe are seeking a highly motivated and organized Operations Officer to join our Asia Pacific team. Key responsibilities include:
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Compliance Officer
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China SGS Société Générale de Surveillance SA Full timeAbout the RoleWe are seeking a highly motivated and experienced Compliance Officer to join our team in Asia Pacific. As a key member of the Compliance team, you will be responsible for ensuring that our business activities are conducted in accordance with relevant laws and regulations.The ideal candidate will have extensive experience in compliance, with a...
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Hong Kong, Central and Western District, Hong Kong SAR China Tatler Asia Full timeTatler Asia is seeking a visionary Regional Digital Editor in Chief to lead the digital content strategy across Asia-Pacific region. This role will drive audience growth, engagement, and monetization through innovative content solutions and data-driven strategies.Key Responsibilities:Develop and implement a forward-thinking digital content strategy for the...
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Hong Kong, Central and Western District, Hong Kong SAR China CALC Full time(Senior) Vice President – Sales and Marketing, Asia Pacific (Working Location: Asia) Drive new business revenue by developing new customers, originating placement deals and progressing new business opportunities in aircraft leasing, sales, and remarketing; Lead lease negotiations, contract structuring, and collaborate with internal teams to facilitate...