Service Quality Manager for Ground Operations and Cabin Services
6 hours ago
Company Overview
Hong Kong Airlines Ltd is a dynamic airline with a strong commitment to providing exceptional customer experiences. Our rapid expansion presents an exciting opportunity for high-caliber candidates to join our professional team.
Job Summary
We are seeking a Service Quality Manager for ground operations and cabin services to conduct on-site inspections, document findings, and support the analysis of service trends. The successful candidate will work closely with internal departments to facilitate service improvement initiatives and ensure clear communication of service quality expectations.
Key Responsibilities
- Conduct on-site inspections and service quality audits for ground operations and cabin services
- Document and report audit findings, highlighting service gaps and areas for improvement
- Collect and compile data from service audits, passenger feedback, and satisfaction surveys
- Support the analysis of service trends and assist in preparing reports for management review
- Coordinate with relevant departments to track and follow up on the implementation of corrective actions
- Maintain accurate records of audits, reports, and performance data
- Assist in preparing presentations, audit schedules, and regular updates for the Assistant Manager and management
Requirements
- Bachelor's degree in Business Administration, Aviation Management, Quality Management, Hospitality, or related field
- Minimum of 3 years of experience in service quality management, airline operations (ground services and/or cabin services preferred), or customer experience roles
- Proven experience in audits, performance evaluation, and implementing service improvement initiatives, preferably within the aviation or hospitality industry
- Strong verbal and written communication skills, with the ability to present findings and recommendations effectively in both Chinese/Mandarin and English
- Ability to identify service gaps and ensure high standards in auditing
- Proficient in collecting and organizing data for performance evaluation
- Collaborative mindset to work effectively with cross-functional teams
- Understanding of customer service principles and a commitment to enhancing the passenger experience
-
Cabin Crew Engagement and Experience Manager
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China HK Express Full timeHK Express Career OpportunitiesAt HK Express, we value our customers' desire for adventure and spontaneity. Our routes provide the inspiration to try somewhere new, disrupting monotonous modern life.As a Cabin Crew Communication and Engagement Executive, you will be responsible for creating engaging content for our internal communication channels. This...
-
Customer Service Quality Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full timeAbout Dah Sing Financial GroupThe Dah Sing Financial Group is a leading financial services provider in Hong Kong, offering a range of banking and insurance products through its extensive network of over 70 branches across Hong Kong, Macau, and Mainland China. Our core values revolve around caring, teamwork, and progressiveness. We recognize the unique...
-
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob DescriptionWe are seeking an experienced professional to join our team as a Cash Management Services Quality Assurance Professional. As a key member of our corporate banking services, you will be responsible for delivering high-quality cash management services to our clients.Key ResponsibilitiesAct as the primary customer contact point for cash...
-
Airport Operations Coordinator
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Paul Y. - JEC - CIMC (O & M) Joint Venture Full timeCompany Overview">Paul Y. - JEC - CIMC (O & M) Joint Venture is a leading joint venture in the airport operations industry.">Job Summary">We are seeking an Airport Operations Coordinator to provide exceptional customer service and support to passengers at our Hong Kong Airport Area.">Key Responsibilities">Assist passengers with travel document checking and...
-
Financial Services Operations Specialist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full timeAbout AIA International LimitedAIA International Limited is at the forefront of creating a healthier, more sustainable future for everyone. Our mission is to nurture our financial wellbeing as an organisation, so we can better support and make a difference for our customers when they need us most.We're committed to ensuring our products are well-designed and...
-
Payment Services Operations Manager
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank of Communications Co., Ltd. London Branch Full timeAs a member of the Bank of Communications Co., Ltd. London Branch team, you will play a key role in overseeing the day-to-day operations of our payment services department.Job OverviewWe are seeking an experienced and skilled Deputy Manager to join our team and contribute to the success of our remittance and settlement activities.ResponsibilitiesSupervise...
-
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full timeAbout Us: Hong Kong Exchanges and Clearing Limited (HKEX) is a world-leading, integrated trading, clearing, and risk management services provider. We're committed to connecting the world's capital markets and fostering growth, stability, and opportunity for our customers. Critical Job Opening: We are seeking a highly motivated and experienced system quality...
-
IT Service Delivery Manager
16 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob Overview">We are seeking an experienced IT Service Delivery Manager to join our team at Bank of China (Hong Kong) Limited. As a key member of our IT department, you will be responsible for ensuring the delivery of high-quality IT services to support our business operations.">Key Responsibilities">">Provide service management and monitor service quality...
-
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeCompany OverviewBANK OF CHINA (HONG KONG) LIMITED is a leading financial services institution in Hong Kong, committed to providing high-quality banking and insurance services to individuals and businesses. Our company values innovation, customer-centricity, and teamwork.Job DescriptionWe are seeking an experienced Deputy/Assistant Teleservices Manager to...
-
Financial Operations Officer
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full timeCompany OverviewHong Kong Exchanges and Clearing Limited is home to Asia's most dynamic and vibrant capital markets. Our purpose is to connect, promote and progress our markets and the communities they support for the prosperity of all. Job SummaryClient Centricity is one of the strategic execution pillars of our business. The Client Services department is...
-
Hong Kong, Central and Western District, Hong Kong SAR China MUFG Full timeAbout MUFGMitsubishi UFJ Financial Group (MUFG) is a leading global financial institution dedicated to providing innovative financial solutions to its clients. With a vision to be the world's most trusted financial group, MUFG prioritizes long-term relationships, serving society, and fostering shared and sustainable growth.Job DescriptionThis role will...
-
Financial Services Operations Specialist
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Citi Full timeCiti is a global bank with a rich history of over 200 years. Our unparalleled network enables us to provide a wide range of financial services and products to individuals, corporations, governments, and institutions worldwide.We are committed to helping our clients achieve their goals by offering innovative solutions that cater to their diverse needs. Our...
-
Hong Kong, Central and Western District, Hong Kong SAR China KPMG Full timeAbout KPMG China">We are committed to being an equal opportunity employer with zero tolerance for any form of discrimination. Our goal is to create an inclusive, diverse and agile workplace where our people can develop and thrive at both a personal and professional level.">Our ESG Commitment">We strive to make environmental, social and governance (ESG) a...
-
Logistics Operations Manager for General Services
16 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob Description:As a Logistics Operations Manager for General Services at Bank of China (Hong Kong) Limited, you will oversee the shipment process and coordinate with various departments to ensure timely and accurate delivery. Your responsibilities will include:Coordinating with different departments to ensure smooth logistics operationsCommunicating with...
-
Hong Kong, Central and Western District, Hong Kong SAR China HKMC Annuity Limited Full timeAbout HKMC Annuity LimitedHKMC Annuity Limited is a leading provider of life insurance services, dedicated to delivering exceptional customer experiences and innovative solutions.Job OverviewWe are seeking an experienced Customer Service and Life Insurance Operations Manager to join our team. As a key member of our operations department, you will be...
-
Medical Service Director
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China TUNG WAH GROUP OF HOSPITALS Full timeJob OverviewWe are seeking a skilled and experienced Clinic Manager to oversee the operations of our Well Women Services (WWS). The successful candidate will be responsible for promoting the WWS, monitoring service utilization, and implementing health promotion and education programs on women's health.ResponsibilitiesService Delivery: Oversee the delivery of...
-
IT Service Operations Specialist
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Avature Full timeWe are a global technology leader, ranked #248 in the Fortune Global 500. Our vision is to deliver Smarter Technology for All. We have built on our success as the world's largest PC company with a full-stack portfolio of AI-enabled devices.Focused on innovation, we're building a more equitable, trustworthy, and smarter future for everyone. Description and...
-
Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full timeCompany OverviewPinpoint Asia is a specialist firm for technology recruitment, headquartered in Hong Kong.Our team consists of tech recruiters with an IT background, serving various clients including startups, top financial institutions, and large enterprises.Our significant market reputation is due to strong industry relationships, intimate understanding of...
-
Hong Kong, Central and Western District, Hong Kong SAR China Citi Full timeCiti is a global bank that has been serving its clients for over 200 years. Our unparalleled network enables us to provide a wide range of financial services and products to our clients, including consumers, corporations, governments, and institutions.We believe in helping our clients meet their biggest opportunities and face the world's toughest challenges....
-
Branch Operations Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob DescriptionLead and support the counter team to ensure exceptional customer service and operational efficiency.Responsibilities:Collaborate with branch managers to develop and implement effective counter strategies.Maintain accurate records of daily transactions to ensure compliance with policies and procedures.Provide prompt and professional assistance...