Branch Operations Manager

11 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

Job Description

  • Lead and support the counter team to ensure exceptional customer service and operational efficiency.

Responsibilities:

  • Collaborate with branch managers to develop and implement effective counter strategies.
  • Maintain accurate records of daily transactions to ensure compliance with policies and procedures.
  • Provide prompt and professional assistance to customers, resolving inquiries and complaints in a timely manner.
  • Serve as a liaison between the branch and other departments, facilitating communication and collaboration.
  • Contribute to the improvement of operations by gathering feedback from subordinates and customers.

Requirements:

  • Degree holder or above, preferably with qualifications in HKSI.
  • At least 2 years of relevant banking experience.
  • Strong knowledge of banking operations and related policies.
  • Excellent communication and negotiation skills, with proficiency in English, Chinese, and Putonghua.
  • Able to handle customer complaints effectively.

Benefits

We offer a competitive compensation package and opportunities for growth and development within our organization.



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