Branch Operations Manager
11 hours ago
Job Description
- Lead and support the counter team to ensure exceptional customer service and operational efficiency.
Responsibilities:
- Collaborate with branch managers to develop and implement effective counter strategies.
- Maintain accurate records of daily transactions to ensure compliance with policies and procedures.
- Provide prompt and professional assistance to customers, resolving inquiries and complaints in a timely manner.
- Serve as a liaison between the branch and other departments, facilitating communication and collaboration.
- Contribute to the improvement of operations by gathering feedback from subordinates and customers.
Requirements:
- Degree holder or above, preferably with qualifications in HKSI.
- At least 2 years of relevant banking experience.
- Strong knowledge of banking operations and related policies.
- Excellent communication and negotiation skills, with proficiency in English, Chinese, and Putonghua.
- Able to handle customer complaints effectively.
Benefits
We offer a competitive compensation package and opportunities for growth and development within our organization.
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