Financial Operations Supervisor
1 month ago
About Dah Sing Financial Group
Company OverviewThe Dah Sing Group is a leading financial services provider in Hong Kong, Macau and Mainland China. With over 70 branches across the region, we offer a wide range of banking, insurance and financial services to individuals and businesses.
Salary and BenefitsWe offer an attractive salary package with a competitive base salary of HK$80,000 - 120,000 per annum, depending on experience. In addition, you will be eligible for a range of benefits, including medical insurance, retirement plan and generous annual leave.
Job DescriptionYou will be responsible for supervising counter services at one of our retail branches, ensuring that all operations are carried out in accordance with established procedures and policies. You will also be responsible for providing guidance and training to branch staff, handling exceptions and adjustments as necessary.
In this role, you will have the opportunity to work closely with customers, understanding their needs and providing high-quality service to meet their expectations. You will also be involved in scheduling working hours and performance management for branch operations staff.
Required Skills and QualificationsTo succeed in this role, you will need:
- A degree holder with minimum 5 years of relevant experience or secondary education with a minimum of 8 years of experience, including 2 years at supervisory level;
- Thorough knowledge of retail branch operations and security control;
- Sound interpersonal and communication skills;
- Ability to work independently and under pressure;
- Good command of both written and spoken English and Chinese.
We pride ourselves on creating a culture that values diversity, teamwork and progressiveness. Our employees enjoy a dynamic and supportive work environment, with opportunities to grow and develop their careers.
How to ApplyCandidates with less experience will be considered for Assistant Customer Services Manager. Only shortlisted candidates will be notified.
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