Operations Supervisor

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

At Bank of China (Hong Kong) Limited, we are seeking an exceptional individual to join our team as an Assistant Operation Manager. This role is a critical part of our customer onboarding process, ensuring seamless integration with our financial systems and adherence to regulatory requirements.

About the Role

This position requires a highly motivated and detail-oriented professional who can manage multiple tasks simultaneously while maintaining accuracy and precision. As an Assistant Operation Manager, you will be responsible for engaging in Customer Due Diligence processes, analyzing KYC information, and communicating with customers to complete CDD requirements within defined service levels.

Key Responsibilities
  • Customer Due Diligence (CDD): Engage in thorough CDD processes for new and existing customers, including periodic reviews and trigger event reviews to ensure compliance with relevant regulations.
  • KYC Information Analysis: Analyze Know Your Customer (KYC) information and documents to identify potential risks and ensure accurate customer profiling.
  • Customer Communication: Effectively communicate with customers to complete CDD requirements within defined service levels, ensuring timely resolution of queries and issues.
Requirements

To succeed in this role, you must possess a strong educational background, excellent communication skills, and relevant work experience in Banking or Finance. The ideal candidate will also have knowledge of Microsoft software applications, such as Word, Excel, and PowerPoint, and proficiency in Chinese word processing.

  • Education: Associate Degree/Higher Diploma or Degree holder in Banking and Finance, Business Administration, Economics, or related disciplines.
  • Relevant Qualifications: Relevant certification in CAMS, AAMLP Core Level, or Six Sigma Green Belt would be advantageous.
  • Work Experience: Minimum 2 years of working experience in Banking or Finance or related fields.
  • Skills and Proficiency: Strong knowledge of Microsoft software applications, self-motivated, able to work independently, and good command of both verbal and written English and Chinese.


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