Account Maintenance Specialist, Technology and Operations

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
About the Role

We are seeking a highly skilled Account Maintenance Specialist to join our Technology and Operations team. In this role, you will be responsible for handling external enquiry requests from law enforcement agencies, various court orders, bankruptcy/winding up procedures, deceased cases, and consumer banking operations.

Key Responsibilities
  • Process customer information enquiry requests and handle various court orders, including account record investigation, debit notes & vouchers, freezing deceased/bankrupt/winding up customer accounts, and Caution List update according to operational procedures.
  • Interpret and analyze information received from different external parties (e.g., law enforcement agency or regulatory bodies) and provide a succinct summary for document and information retrieval.
  • Evaluate all transactions before processing to ensure they meet requirements stipulated in Operation Manual and report any problems to the supervisor immediately.
  • Provide support to daily transactions, monitor staff performance, and ensure adherence to SLA agreed with BUs in terms of standard service turnaround time or according to industry practice or as required in court order.
  • Handle internal/external customer complaints tactfully and ensure responsive problem-solving for enquiries from branches and other units/parties within benchmark.
  • Understand bank policies on information protection, risk & security control, and regulatory compliance and report any problems or exceptions to the supervisor immediately.
  • Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to the supervisor.
  • Prepare periodic operational reports and management reports as required.
  • Assist the team leader to review and update the operation manuals, operation handbook, and SOP.
  • Perform GL and system record checking/reconciliations on a timely basis and escalate material differences to the supervisor.
  • Participate in and familiarize yourself with the procedures as documented in BCP Plan to ensure operations will not be interrupted due to disaster.
  • Support ad-hoc projects and assist in conducting testing on various systems enhancements to increase efficiency and effectiveness in daily operations.
Requirements
  • Prior experience in banking operations, handling external enquiry from law enforcement agencies, various court orders, bankruptcy/winding up procedures, deceased cases, and consumer banking operations.
  • Minimum 4 years of experience in consumer banking operations.
  • Experience of dealing with regulatory matters or supporting compliance function will also be considered.
  • Able to accept guidance and instruction from the supervisor towards achieving the team's goals.
  • Being attentive to details of assigned job and self-discipline.
  • Ownership of results and commitment to personal goals.
  • Good interpersonal and communication skills.
  • Fast and accurate typing.
  • Knowledge of Company Ordinance, bankruptcy/winding up procedures, and consumer banking practices & procedures.
  • Banking Certificate of HKIB is an advantage.
About Us

DBS Bank (Hong Kong) Limited is a leading financial services provider in Hong Kong. We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

We regret only shortlisted candidates will be notified.

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